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Grocery Department Leader

1 month ago

Topeka, United States Dillon Stores Full time
Job DescriptionJob Description

Essential Job Functions:

·         Organize work; fill department staffing needs as authorized by store management, train and schedule associates so that customers are consistently provided with prompt courteous service.

·         Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

·         Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

·         Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

·         Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

·         Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.

·         Provide input on department budgets, goals and results. Utilize empowerment to maximize department and store sales and profits.

·         Communicate and interact with associates and customers to provide a positive impression.

·         Explain standards of performance to associates and work with them in achieving them. Conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.

·         Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

·         Maintain floor, shelf and grocery areas clean and up to sanitary standards.

·         Ensure that department temperature logs are being accurately updated and maintained for coolers and freezers.

·         Ensure that night crew associates are accurately recording temperatures for all store coolers and freezers and maintaining temperature logs during their scheduled shift. 

·         Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all department personnel.

·         Assist as needed or assigned on special projects such as periodic inventories, store resets, remodels, special merchandising promotions, etc.

·         Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours when practicable.  Receive phone calls and/or report to work when necessary to effectively resolve the emergency.   

·         Perform any and all duties as assigned.

 

Minimum Position Qualifications:

·         Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.

·         Effective written and oral communication skills.

·         Demonstrated aptitude to manage people and organize workloads.

·         Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.

·         Ability to make intelligent decisions quickly.

·         Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.

·         Personal initiative and follow through to completion.

·         Strong communication skills and diplomacy when dealing with people.

·         Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department.

·         Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.)

·         Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

·         Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Company DescriptionDillon Food Stores, one of the leading Supermarket Chains in Kansas, and part of the Kroger Company.Company DescriptionDillon Food Stores, one of the leading Supermarket Chains in Kansas, and part of the Kroger Company.

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