Network Administrator
2 weeks ago
Job Summary
The Network Administrator is part of the Network Engineering team and provides network management for NRTC members. The Network Administrator is the first line of support for troubleshooting and making configuration changes on NRTC member’s network devices. This position is responsible for assisting with monitoring and provisioning of member network devices. The candidate must be able to work independently and collaboratively with internal NRTC teams, external vendor support teams, and NRTC’s members. The Network Administrator must have excellent customer service skills and be able to deliver seamless and positive support experience for our members.
Responsibilities
- Assist with provisioning network devices for our members to include Cisco, Juniper, Meraki, Arista, Nokia, Ruckus, Dell, Ciena, Calix, and Adtran Layer 2/3 devices
- Onboard, configure, and monitor member network devices via our Kentik & DDoS mitigation services
- Use Network Configuration Manager (NCM) to monitor CVE and EOL/EOS status
- Use NCM to gather data and build reports in support of semi-annual network reviews
- Attend member onboarding, network reviews, and other meetings with an engineer as needed
- Onboard and configure both internal and external VPN’s
- Support our Meraki service and devices
- Directly interface with NRTC members in support of contracted services
- Answer escalated incoming problem calls from members and work with the member to find resolutions to their questions and concerns
- Assist with member onboarding tasks
- Maintenance and patch management as assigned by the network engineers
- IP management troubleshooting to include: DHCP, Radius, etc...
- Document NRTC processes and procedures for troubleshooting and testing
- Perform pre-planned after-hours maintenance work to help support both our members and internal networks and services
- Perform basic network troubleshooting
- Provide ongoing communication to both members and engineering staff during service outages
- Perform other duties as assigned
Knowledge, Skills, and Abilities
- Experience required in writing network documentation, network specifications/requirements, presentations, correspondence, studies, reports, and training materials.
- Demonstrated ability to properly develop and maintain accurate documentation.
- Demonstrated ability to properly support network services remotely
- Must possess the ability to establish and maintain effective working relationships with our members and internal teams.
- Ability to effectively explain complex technical concepts to both technical and non-technical staff.
- Strong teamwork skills
- Ability to manage multiple priorities and take end-to-end ownership of issues
- Ability to prioritize and work effectively and independently in a fast-paced environment
- Ability to methodically troubleshoot basic network related issues as they arise
- Must understand basic internet functions such as DHCP, DNS, and Radius services
- Associate degree or higher in applicable IT related field or actively pursuing
- Cisco CCNA or Juniper JNCIA certification required but does not need to be current
- Must have worked for at least two years in other NOC, support engineer, or service administrator position with required network knowledge
- An equivalent combination of education and experience may be considered
- Work is currently performed in-office or remote but is subject to change with notice
- This role requires the individual to be available to work 8am-5pm EST M-F
- This role will require the ability to lift at least 40 pounds
- Minimum domestic travel may be required
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties, and skills are listed is insignificant.
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