Front Desk Receptionist
4 weeks ago
Cicero, United States
Primary Health Care Specialists S.C.
Full time
Job DescriptionJob DescriptionJob Responsibilities:
- Welcomes and greets all patients and visitors, in person or over the phone
- Schedule appointments in aligned with providers approved & documented schedule.
- Answers the phone while maintaining a polite, consistent phone manner using the following proper telephone etiquette
- Being an active listener – focusing on the speaker and the issue being discussed, trying not to interrupt, being aware of non-verbal communication, avoiding talking to someone else
- Having good phone manners by answering quickly, speaking slowly and clearly, and asking permission before placing a caller on hold.
- Maintain confidentiality by being cautious about the information given over the phone keeping in mind that other people may hear your conversation.
- Staying calm and polite even when a patient/visitor may be rude to you.
- Responsible for keeping the area clean and organized.
- Register new patient and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)
- Scanning incoming faxes.
- Communicate effectively with provider and other team members.
- Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to inquiries by patients, prospective patients, and visitors in a good manner.
EDUCATION & CERTIFICATION:
- A minimum of High School Diploma or General Education (GED).
QUALIFICATIONS, SKILLS AND ABILITIES:
- Required
- Bilingual Spanish (Fluent or Proficient)
- Customer service skills experience
- Excellent oral and written communication skills. Proficient interpersonal relations skills.
- Must have strong computer skills to handle clerical tasks, including working with office and EMR systems.
- Knowledge of: Internet Software; Microsoft Word; Microsoft Outlook; Electronic Health Records (EMR Software)
- Preferred
- Minimum of 1+ year experience in a physician office.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding a plus.
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