Roving Appliance Tech

Job DescriptionJob DescriptionTeam Summary - Maintenance:
At Pan American Properties, Inc., our Roving Maintenance Technicians are responsible for responding to the needs of our community residents and clients. They perform routine and general maintenance repairs to resolve existing concerns, and work diligently to apply preventive measures to minimize the risk of future problems. Our Roving Maintenance Technicians are experienced in various trades and labors and leverage that experience in concert with a personal commitment to excellence in order to provide best-in-class service to the various communities we proudly serve.

Job Summary – Appliance Technician:
As an Appliance Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of home appliances across Orange County and Long Beach region(s). This role requires a skilled technician with a strong technical background, excellent problem-solving abilities, and a dedication to delivering superior customer service.
General Duties and Responsbilities:The following essential functions are typical for this position. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices:

• Appliance Tech
  • Diagnose and repair home appliances including refrigerators, ovens, dishwashers, washers, dryers, and microwaves.
  • Perform routine maintenance on appliances to ensure optimal performance.
  • Communicate effectively with customers to explain the nature of the problem and the steps needed to repair it.
  • Provide accurate estimates for repair costs and timelines.
  • Maintain a clean and organized work area.
  • Keep up to date with the latest appliance technology and repair techniques.
  • Complete service reports and maintain accurate records of all repairs.
  • Ensure compliance with all safety protocols and regulations.
• Service Provision and Production
  • Work Order Management: Complete daily work orders in accordance to Pan American Standards by troubleshooting breakdowns, identifying solutions, and gathering supplies. Ensure requests for service, unit turns, property assignments and unit renovations are being completed in an efficient and effective manner and according to budgetary guidelines and quality standards.
  • Time Management: Respond swiftly to maintenance requests and emergencies, providing timely and effective solutions
  • Safety: Maintain safety as the highest priority by adhering to all safety and health regulations, practices and methods throughout all assignments
  • Work Order Preparedness: Manage inventory of repair supplies and equipment, ensuring availability for all tasks
  • Proactive and Preventative Maintenance: Complete preventative maintenance routines to minimize equipment breakdowns and ensure operational efficiency and demonstrate an adequate level of attention-to-detail to identify opportunities for proactive maintenance

Essential Knowledge, Skills, and Abilities:

• Commitment to Safety
  • Strong Understanding of and Commitment to Safety Including:
    • Personal Safety
    • Equipment, Tool and Machinery Safety Procedures (as it relates to specifically required maintenance skills)
    • Personal Protective Equipment
    • Emergency Response and Preparedness
• Skills and Abilities
  • Customer Service: Demonstrated commitment to excellence in service
  • Communication: Proficient in interpersonal communication, professionalism, and ability to utilize English to communicate in all formats (verbal, written, in-person, via technology/email)
  • Technology Proficiency: Ability to use core phone applications/tools such as Outlook (email) and Corrigo or Other Work Order Management Systems (preferred, but not required)
  • Tool Familiarity: Ability to determine the kinds of tools and equipment needed to complete a job
  • Teamwork: Ability to work as a team, follow instructions, and exercise good judgement

• Strong Attention to Detail: Demonstrated problem-solving skills and meticulous attention to detail
• Leadership: Commitment to acting as an exemplar and contributing to the development of junior technicians, complex projects/renovations, and the department/operations as a whole, an
• Core Qualities and Values-Alignment
  • Independent Work w/ Integrity: Do the right thing when no one is watching
  • Engagement and Communication: Engage with team to understand and execute service requests
  • Personal Accountability: We all make mistakes on occasion – take ownership of mistakes and promptly address them
  • Proactivity: Demonstrate attention-to-detail, familiarity and curiosity to identify needs proactively and apply preventive measures to minimize continued risk
  • Continued Growth: Challenge status quo; identify effective approaches and opportunities
  • Pride in Workmanship: Proactively assess own’s work product to deliver quality service

Minimum Requirements:

• Related Work Experience:
  • 3+ years of hands-on experience as an appliance technician, or highly related experience
• Communication:
  • Must be able to speak, write, and understand conversational English
  • Ability to speak and hear/generally communicate effectively with team members, tenants/community members and other members of our communities/organization
• Education and Certifications:
  • High School Diploma or Equivalent
  • Advanced Technical or Vocational Training (strongly preferred)
• Transportation, Licensure, and Vehicle Insurance: Possession of personal transportation vehicle, including a valid California driver’s license and valid proof of insurance
• Availability: Must generally be available Monday – Friday, between the hours of 7am – 4:30pm and must maintain flexibility to be available for on-call assignments and after-hours emergencies
• Work Authorization: Must be fully authorized to work in the United States without the requirement of employer sponsorship
• Technical Proficiency:
  • Strong knowledge of electrical and mechanical systems
  • Ability to read and interpret technical manuals and diagrams
  • Excellent problem-solving skills and attention to detail
  • Strong communication and customer service skills
  • Ability to work independently and manage time effectively.

Physical Requirements

• This position requires sufficient physical strength and stamina, good eye-hand-coordination, and more including the ability to:
  • Physically and legally operate a vehicle daily, at various points throughout each work day
  • Frequently sit, stand, climb stairs and ladders, squatting/kneeling, push, pull, reach above shoulder
  • Frequently utilize fine motor skills (use of hands/fingers) to grasp, grip, turn (tools and equipment)
  • Frequently lift (up to 50 pounds; occasional team lifts of 100 lbs. or more)
  • Frequently use vision/eyes, including the ability to assess via, close vision, distance vision, color vision, depth perception and ability to focus  
  • Frequently required to speak and hear to an adequate level to ensure safety
  • Ability to work in various weather conditions including:
    • Ability to reasonably sustain exposure to indoor and outdoor weather conditions which may include exposure to hot, cold, windy, and/or rainy weather conditions
    • Potential exposure to dust, noise, and hazardous materials
    • Requires physical activities such as standing, walking, bending, squatting, kneeling/crouching, lifting, pushing, pulling, and climbing, as well as exposure to noise, dust, and vibrations

Employment Type: Full-Time, Hourly, Non-Exempt
Location/County of Assignment: Orange County and Long Beach Region(s)
Hourly Rate: $32.00/Hour - $40.00/Hour (Depending on Experience)

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