Medical Receptionist

*Temp to perm
Schedule: M-F 8am-5pm

Responsibilities:

• Greet patients and a friendly, professional and attentive manner.
• Register patients within the practice management system, ensuring all demographic, insurance and billing information are correct.  Crucial data fields include, but are not limited to:
  • Verification that PCP listed on insurance coverage is a Mattapan CHC provider
  • Insurance ID
  • Patient name, address, date of birth, and telephone number
• Guarantor/Insurance subscriber demographics
• Assure the highest quality standards for all written and verbal communication with co-workers and manager.
• Verify department’s two patient identifiers to satisfy HIPAA compliance.
• Book appointments in accordance with the health center’s appointment types, processes and guidelines.
• Manage daily cash collections in accordance with Finance Department policies and procedures. Responsible for security of daily cash, collection of copayments, deductibles and self-pay balances and accurately documents payments within the practice management system; provide patient with a receipt for payment.
• Maintain knowledge of insurance plans and requirements to ensure all necessary 
  front-line information is collected to ensure payment of visit claim and manage billing work queues as assigned by Lead PAR or Manager.
• Perform insurance verification through practice management system, or other verification and carrier databases as directed by Manager of Patient Financial Services or Team Lead.

Requirements:

• High school diploma or equivalent required
• At least two years of equivalent work experience in a health care setting.  
• Strong knowledge of health insurance coverage is a plus. 
• Working knowledge of computer systems, especially EPIC System.
• Strong oral and written communication skills are essential.  Ability to communicate effectively in English required.
• Fluency in Spanish or Haitian Creole preferred.
• Excellent record of attendance, punctuality and flexibility required.