Maintenance Account Manager

4 weeks ago

Aurora, United States Valor Landscape Full time
Job DescriptionJob Description

Position: Maintenance Account Manager
Department: Maintenance
Reports To: Division Manager
Works With: Crew Foreman, Crews, Department Managers, Purchasing, Office
Location: Field & Office
Salary Range:

 

Company Description:

Valor Landscape is a fast-paced, dynamic, full- service landscape contractor servicing the Front Range of Colorado performing both Landscape Management and Snow Management Services. Our company provides a distinct opportunity to offer exciting career path options and stimulate personal growth through our unique training/education programs. We provide our teammates with a safe, consistent, and challenging work environment for continued growth and progress.

 

Position Summary:

The Maintenance Account Manager is responsible for contract and project administration, coordination of the Maintenance Department, for monitoring and achieving the departmental and company goals and objectives and daily supervision and oversight of field maintenance department foremen and crews. The Account Manager manages and communicates with all Maintenance Department personnel (Dept. Manager, Administrators, Foremen and Field Crews) to optimize their profitability and proper utilization.

 

Duties & Responsibilities:

· Manager, monitor and oversee commercial landscape maintenance contracts, change orders, and job conditions to maximize work production and quality.

· Supervise and coordinate all job-related resources to complete and/or maintain all assigned client projects on budget and on time.

· Generate and maintain accurate, regular, and timely reporting of all key department and job-related indicators to company administrators and management at all times.

· Communicate and coordinate all paperwork and information flow with appropriate personnel.

· Coordinate with Maintenance Division Manager and other department personnel as assigned to adjust workloads, crew assignments and procedures to meet daily demands and schedules in an environment of constant change.

· Work with all company personnel and managers as necessary to achieve timely completion of all revenue objectives.

· Represent Valor’s best interests in interaction and communication with customers, employees, and vendors.

· Always adhere to and enforce company policies and regulations (safety, purchasing, training).

· Administer and ensure adherence to all safety rules and governmental regulations for people and equipment.

· Ensure all assigned vehicles and equipment are properly utilized, maintained, secured, clean and in proper working order and provide regular maintenance reporting to company management.

· Constantly seek to improve efficiency and profitability of operations and quality of work completed by Maintenance Department, with regular reporting of status and suggestions to company management

· Inspect all project site conditions, safety inspections, quality of work and materials used in order to maintain Valor standards and customer satisfaction.

 

Supervisory Responsibilities:

This position has direct reports with Crew Foremen and work crews. They would coordinate all personnel allocation, evaluations, motivation, discipline, and recognition issues with the Department manager. This position will interact with management, other department managers, purchasing and office personnel to help achieve all corporate objectives. This position must be able to communicate and interact, in a respectable manner, with all levels of customer personnel (H.O.A. boards, management company supervisors, homeowners, customer service representatives).

 

Key Performance Indicators:

· Achieve all client project and contract terms, weekly revenue goals, monitor and report on their status and/or completion.

· Understand and interpret commercial landscape contracts, and to perform the coordination, monitoring of performance and achievement of department and company goals and objectives.

· Clearly, fairly, and assertively communicate maintenance and production requirements with foremen, field crews, other Account Managers, and vendors.

· Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Complete project reports, material purchase orders and maintenance reports, and to provide accurate and timely information for customer billings.

· Communicate (verbally and written) effectively with customers, employees, vendors, and other trades.

· Solve practical problems and deal with multiple variables in high stress situations with limited guidance.

· Interpret instructions and give accurate direction from written, oral, scheduled, or diagrammed plans.

· Apply basic multiplication and departmental concepts to materials.

· Stand, sit, walk, reach with arms, climb, balance heavy objects, kneel, crouch or crawl in various physically active outdoor work environments.

 

Required Qualifications:

· Valid drivers license and clean record

· Strong communication skills both written and verbal

· Knowledge of the landscape industry

· Ability to meet all physical demands of the position

· Basic reasoning abilities to coordinate effective production

· Knowledge and experience in the use of landscape equipment

· Ability to calculate figures and amounts such as discounts, percentages, areas, and volumes

· Integrity in all business dealings with all parties

· Must be able to pass pre-employment drug screening.

 

Preferred Qualifications:

· 3-5 years of Landscape/ Irrigation experience with multiple crew management

· Bilingual communication

· Industry contacts with vendors, builders, and potential employees

· Account Management experience within the Landscape industry

· Computer skills with Word, Excel, Office

· Experience with Aspire software a huge plus

We Offer:

· Competitive, market-based compensation plans, with Incentives

· HMO & HDP/HSA Health Insurance

· Paid Time Off Policy and Leave of Absence Policy

· Safe Harbor 401K plan (3 Month qualification)

· Unique Benefits offered

Work Environment:

· 40+ hours per week; Variable Snow hours

· Exposed to year-round weather conditions

· Frequently exposed to moving machinery and noise

· Some heavy lifting may be required (+50LBS)

· In and out of vehicles throughout the day

While performing the duties of this job the position is regularly exposed to outside weather conditions. The position frequently requires exposure to moving mechanical parts in tight, contained spaces. Encountering wet conditions in both extreme heat and extreme cold is often part of the position. Heavy lifting (excess of sixty pounds) and moving of materials may be required. Frequent driving is required. Noise levels in the work environment are moderate. We are a 100% drug free company.

 

Additionally, while performing the duties of this job, the position is regularly exposed to normal office environmental conditions. Noise levels in the office workplace are occasionally high.

 

 

 

 

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