Branch Manager

2 weeks ago

Phoenix, United States CraneTech, Inc. Full time
Job DescriptionJob Description

Job Title: Service Branch Manager

Job Summary: The Branch Manager is responsible for a designated branch's overall management and performance, ensuring the delivery of safe and high-quality services to customers while achieving business objectives and targets.

Key Responsibilities:

Branch Operations Management:

  • Oversee the day-to-day operations of the branch, including safety, scheduling, staffing, and resource allocation.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Monitor service safety, quality, and customer satisfaction levels, implementing improvements as needed.

Team Leadership and Development:

  • Recruited, trained, and supervised branch staff, providing guidance and support as necessary.

  • Set performance goals and objectives for team members, conducting regular performance evaluations.

  • Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Customer Relationship Management:

  • Build and maintain strong relationships with existing customers, promptly addressing their needs and concerns.

  • Monthly customer visits of top 10 accounts.

  • Identify opportunities to expand the customer base and increase market share through effective sales and marketing strategies.

  • Serve as the primary point of contact for escalated customer issues, resolving conflicts and ensuring customer satisfaction.

Financial Management:

  • Developed and managed the branch budget, monitoring expenses and revenue to ensure profitability.

  • Implement cost-saving measures and efficiency improvements to optimize branch performance.

  • Analyze financial reports and key performance indicators (KPIs) to assess branch performance and identify areas for improvement.

Business Development:

  • Identify market trends and opportunities for growth within the branch's service area.

  • Develop and execute strategic plans to expand the branch's business and achieve sales targets.

  • Collaborate with other departments or branches to leverage resources and maximize business opportunities.

Risk Management:

  • Assess and mitigate operational risks, ensuring compliance with safety regulations and industry standards.

  • Implement and enforce security measures to protect assets and minimize losses.

  • Respond promptly to emergencies or crises, coordinating with appropriate stakeholders to ensure a timely and effective response.

Qualifications:

  • Bachelor's degree in business administration, management, or a related field (or equivalent experience 5+ years of proven experience in branch management, preferably in the service industry.

  • Strong leadership skills with the ability to motivate and inspire teams.

  • Excellent communication and interpersonal skills, with a customer-focused mindset.

  • Sound financial acumen and budget management skills.

  • Knowledge of industrial regulations and best practices.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.

Note: This job description may vary depending on the branch and organization's needs. It's essential to tailor the responsibilities and qualifications to the unique requirements of the position and organization.

 

 

Company DescriptionA high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.Company DescriptionA high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.

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