Order Fulfillment Lead

4 weeks ago

Cedar Hill, United States Pepwear LLC Full time
Job DescriptionJob Description

PepWear, LLC, based in Cedar Hill, Texas, offers an omnichannel merchandising experience through licenses with premier state and national-level high school activity organizations. We produce screen-printed and embroidered apparel, promotional products, and commemorative plaques to be sold through e-Commerce and onsite at athletic, music, and academic events across the country. Our core values are Service, Integrity, and Learning, and we strive to offer a market-leading merchandising experience for the organizations that trust us, their fans, and participants.


We are seeking a resourceful self-starter, who works well independently as well as part of a team and can adapt quickly to changing priorities to join our Order Fulfillment and Customer Service Department. Candidates must be comfortable working in a quick-paced work environment. The ability to solve problems and create solutions is a must. They will report to the E-Commerce Manager.

The starting hourly rate for this position is $16.00/hour. In addition, we offer a full benefits package. Our benefits include but are not limited to:

- Medical - Aetna

- Dental - Guardian

- Vision - VSP

- Lifecare employee assistance program (EAP)

- LifeMart employee discounts

- many other optional services.

Regular work hours are Monday through Friday, 8-5. During peak seasons early morning or evening hours may be required.
*Job location is: PepWear, 1540 High Meadows Way, Cedar Hill, TX 75104


Job Duties:

  • Facilitate the order fulfillment process, including picking merchandise, packing & shipping orders
  • Learn and apply packing policies & techniques to ensure every customer receives their package in good condition
  • Process shippable returns and exchanges
  • Stay informed of PepWear Event products, events, and promotions through weekly meetings and team communication
  • Manage inventory of shipping supplies inside the department
  • Will be cross-trained to respond to customer service tickets via Zendesk platform and phone to serve the department as needed

Job Skills & Qualifications

Required:

  • Meticulous organizational skills and ability to manage a library of products
  • MUST have strong computer skills including email, excel, data management, and the ability to learn new software in a timely manner
  • Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail
  • Capable of self-managing time effectively and working independently while communicating with different teams to extract the information you need
  • Physically able to stand for 8 hours and lift 40 pounds if needed

Preferred:

  • Work experience in a fulfillment center
  • Experience using ShipStation, QuickBase, and/or ShopWorks
  • Customer service experience including Zendesk or a similar platform

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