Medical Clinic Office Receptionist

4 weeks ago


Little Rock, United States Cones Family Medicine-Midtown Full time
Job DescriptionJob Description

Position Summary

The Medical Clinic Office Receptionist should be polite and courteous to the patient and vistors.  He/She should make the patient feel comfortable.  The receptionist does all of the appropriate tasks that are within his/her area of responsibility, or as required my Office Management:

Schedule:

  • 8-hour shift
  • Day shift
  • Monday, Wednesday, Thursday 

Education:

  • High school or equivalent (Required)

Experience:

  • Medical terminology: 1 year (Preferred)
  • Customer service: 1 year (Required)
  • Computer skills: 1 year (Required)

Specific Duties

  • Maintain courteous and professional demeanor when greeting patients and visitors of the practice 

  • Answer and/or respond to each phone call, email, and voicemail from patients, other providers, vendors, etc.

  • Retrieve and respond to faxes

  • Upload and maintain patient documentation on EHR system

  • Submit and follow-up on patient referrals

  • Keep the front desk and office organized and running smoothly

  • Schedule appointments and follow-ups for patients

  • Call patients to remind them of their appointments

  • Use medical office software, and other technology to keep information organized and up-to-date

  • Process payments from patients

  • Assist patients with filling out forms and answering their questions

  • Coordinate the daily administration of doctors, staff, visitors, and patients 
  • Keep the waiting and reception areas clean and inviting

  • Contact insurance companies to verify patient benefit and eligibility information and check claim status

  • Other duties as required by Office Management

 



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