Technical/Procedure Writer
4 weeks ago
A global financial services company is seeking a Technical/Procedure Writer for their office in Chicago on a long-term temporary basis.
Location: Chicago, IL
Duration: 6 months initially, opportunity for extensions
Job responsibilities:
· This position will be responsible for preparing, reviewing, revising, and developing procedures through partnership with Product Subject Matter Experts and Library Functions Heads to maintain accuracy of content.
· Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.
· Continuously ensure that documents are updated, streamlined, maintained- and archived appropriately.
· Maintain ownership of Middle Office Supporting Documents in centralized location.
· Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
· Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.
· Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.
Required qualifications, skills, and capabilities:
· Strong project management and critical thinking skills.
· Experience developing, writing, and maintaining standard operating procedures.
· Ability to write high-quality procedures in a simple, clear, and concise manner.
· Previous experience adapting to a fast paced, transformative work environment while driving results.
· Excellent interpersonal, influencing, communication and partnership skills.
· Passion for learning new working models, technologies, and industry trends.
· Ability to work with technology teams to help improve user accessibility and interface.
· Motivated and results oriented creative thinker.
· College degree preferred, and / or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience is a plus.
Company DescriptionWater, energy and waste recycling management services.-
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