Application Support Specialist

2 weeks ago

Blue Bell, United States Personnel Data Systems, Inc. Full time
Job DescriptionJob Description

PDS is a leading provider of recruiting, human resource, benefits, payroll, and time and attendance software throughout the U.S. and Canada. Our end-to-end HCM solution enables organizations to minimize the time invested in administrative HCM and payroll activities by streamlining and automating those processes and facilitating strategic decision-making capabilities. Our innovative, personalized technology is backed by a team of experts who know your name, so you get a truly personal experience your way, on your terms.

We are looking for enthusiastic, professional individuals who enjoy working in a dynamic environment, are self-motivated and demonstrate leadership qualities.  As a PDS employee, we provide competitive benefits that can help ensure your health and wellbeing, and contribute to your financial security.

JOB SUMMARY

As an Application Support Specialist, you will work closely with PDS customers and staff to provide support on a variety of topics including the analyzing customer issues, working with PDS technical staff, participating in developing and delivering departmental training curriculum, and participating in product review meetings. 

ROLE AND RESPONSIBILITIES

•     Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers.

•    Perform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate an issue.

•     Call ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates.

•    Enter and maintain customer call problem/description detail integrity in call tracking system.

•    Consistently model the highest levels of support orientation and professionalism.

•    Acquire, maintain and expand knowledge of relevant product offerings, current support

policies, and methods of support delivery, in order to provide accurate solutions to end

users.

•    Follow-up with customers on all open issues to ensure customer satisfaction.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•     4-year college degree or equivalent experience.

·        1-3 years’ experience in Human Resources, Payroll, or Benefits Compensation.

·        Experience with Microsoft SQL Server a plus.

PREFERRED SKILLS

·         Excellent analytical, problem solving and multi-tasking skills

·         Experience in handling difficult or sensitive situations.

·         Ability to work in a fast- paced environment, handling multiple requests at once

·         Exceptional customer service skills.

·         Self-starter, motivated and strong team player.

(The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required, by management).

PERKS AND BENEFITS

·         Medical and Dental Coverage

·         Employer Paid Vision, Short-Term Disability, and Long-Term Disability

·         Complimentary Employer Paid Life Insurance for Full-Time Employees

·         Optional Additional Voluntary Life Insurance

·         Additional Supplemental Medical Benefits

·         Generous PTO Package

·         No work on your birthday

·         Flexible Work/ Life Balance

·         Retirement Plans, including ROTH and 401K with Company Match

·         Health Savings Accounts and Flex Spending Accounts 

·         10 Paid Holidays

·         Company Events and Employee Appreciation

 

PDS is an equal opportunity employer and considers all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.

 

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