NOC Technician

Job DescriptionJob Description

NO C2C Resumes please

 

Job Description

• The NOC Technician will be responsible for monitoring network events initiate incident perform high level triage and manage escalations and notifications in a 24 by 7 environment.
• The position will require direct communication with customers as necessary and work closely with Tier2 organization.
• The NOC technician is expected to be able to diagnose hardware software and system issues.

 

Responsibilities

• Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls.
• Answer customer calls create tickets and perform initial triage for issue resolution.
• Monitor network alarms create tickets and perform initial triage for issue resolution.
• Identify customer impact and urgency.
• Resolve the issue if possible, by utilizing documented processes and run books.
• Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines.
• Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression.
• Perform direct communications to customers for updates as necessary.
• Send all incident updates and notifications to define recipients' internal engineers' management or external customer as necessary in accordance to defined notification procedure .
• Once incident is deemed resolved verify and close tickets
• Ensure ticket handover during shift changes in accordance with operations guidelines

 

Education/Certifications

• High School Diploma or equivalent experience

 

Experience/Minimum Requirements

• Strong work ethic and multi-tasking ability.
• Able to work unsupervised but also utilize direction supervision and training effectively.
• Excellent analytical problem solving and decision-making abilities.
• Strong written and verbal communication skills.
• 1-2 years' work experience in telecommunications or similar fields.
• Understanding of standard concepts practices and procedures within the telecommunications field.
• Experience and understanding of some or all of the following areas: SONET IP subnetting and layer 2/3 routing DWDM dark fiber services.
• Experience with some or all of the following equipment platforms: Ciena Optical platforms Cisco Optical platforms Infinera Juniper MX and EX series MRV switches Cisco routers and switches bull Understanding of NMS and EMS systems to navigate and troubleshoot efficiently.
• Experience with Layer2/3 BGP IPv6 and/or JUNOS a plus

Company DescriptionWhat you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pageCompany DescriptionWhat you need to know about us\r
\r
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner\r
\r
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.\r
\r
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page

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