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Program Outcomes Specialist

2 months ago

Lancaster, United States Community Action Partnership of Lancaster County inc Full time $20
Job DescriptionJob Description

JOB SUMMARY

Position Title: Program Outcomes Specialist

Program: Domestic Violence Services

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBITIES

Compliance:

  • Generate accurate monthly, quarterly and annual reports for funders.
  • Ensure compliance with state and federal grant requirements.
  • Work with DVS staff to align data entry with best practices and applicable standards.
  • Assist with administrative duties related to the submission of work orders, purchase orders, and other forms.

Collaboration and Teamwork:

  • Develop and facilitate a training program for the client database.
  • Coach team members on effective, accurate and timely use of the client database and other relevant systems.
  • Champion the DVS trauma-informed initiative.
  • Support staff to develop the skills to deliver services and support one another in a RICH (respect, information, connection, hope) manner.

Continuous Quality and Performance Improvement:

  • Perform quality control checks on client and program data.
  • Crosstrain with direct services roles to support technical and quality improvement.
  • Establish & measure output goals and measurable program outcomes aligned with trauma-informed work, best practices, and funders’ standards.
  • Lead in the development of strategies to communicate DVS’ impact to the community and stakeholders.

Planning & Organizing:

  • Develop and maintain the necessary systems and tools to support internal and external goals and standards. Assist with systems improvements.
  • Assist with the development of advocacy, fundraising and community outreach efforts.
  • Assist with the planning and implementation of staff meetings, updates and communications.
  • Maintain document library and SOP in Teams and other Microsoft 365 applications.

Advocacy & Direct Services:

  • Provide advocacy on behalf of DV survivors in the community and with DVS partners.
  • Assist with the development of training and referral systems.
  • Complete 10 hours of continuing domestic violence and victims’ services education annually.

Perform other job-related duties as requested by their supervisor.

EDUCATION/EXPERIENCE REQUIREMENTS

  • Bachelor’s degree in social work, sociology, project administration and management, or a related field, AND/OR equivalent education and related experience.
  • 2-4 years’ experience with Microsoft Office 365 programs, including strong proficiency in Excel.
  • Excellent organizational skills.
  • Excellent written and verbal communications skills.
  • Ability to coach and teach others.
  • Social justice mindset.
  • Strong desire to participate in an empowering culture that celebrates diversity.
  • Bilingual skills are a plus.

**Please see attached for full job description**

WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

  • Sign-on Bonus
  • Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
  • Generous number of PTO Days banked annually
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.