Customer Service Representative
3 weeks ago
Job Title: Customer Service Rep
Location:1016 Corporate Park Drive, Mebane, NC 27302
Pay Rate: $19-20/hour on W2.
Job Type: 12+ Months Contract Role
Shift: 8:00am to 5:00pm
Job Description:
Customer Service Representative
Looking for a self-motivated team player.
This individual must be organized, customer focused, flexible, professional with the ability to perform in a fast-paced environment.
Essential duties and Responsibilities:
Learn JD Edwards and status codes.
Enter Orders using the correct billing and shipping accounts.
Assist customers with expediting of orders, product pricing and availability and order status updates.
Resolve issue related to shortages/overages of shipments.
Process RMA (return material authorization)
Provide quality customer service by following up and initiating correspondence verbally and via email.
Learn customer specific requirements for the territory(ies) assigned to employee.
Performs other duties or projects as assigned by management.
Experience/Qualifications:
High school diploma or GED
Customer Service experience in the business setting (retail environment preferred)
Must be able to sit for long periods of time.
Detail and team-oriented individual with a commitment to providing first class customer service.
Ability to communicate effectively both verbally and written with management, customers, outside sales agencies, sales representatives, and colleagues.
Ability to follow instructions both verbally and written.
Must be able to work variable hours according to the department requirements.
Working Knowledge of Microsoft office and Microsoft Outlook
Conduct themselves with honesty, integrity, timeliness in all actions with all team members and customers.
Prior experience with JDE preferable
Must be able to work alone or in a team setting.
Must be able to problem solve and make decisions aligned with the objectives.
Must be able to identify ongoing issues and/or present possible solutions in compliance with ethics and
processes.
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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