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QA Specialist

2 months ago

Jacksonville, United States Global Risk Solutions Inc Full time
Job DescriptionJob Description

Job: Quality Assurance Specialist

Reports To: Quality Assurance Manager

Summary/Objective
This position is an operational role responsible for quality assurance and quality control functions for various clients. QA Specialist is responsible for reviewing documents in relation to the estimation of the property damages. The QA specialist should possess the knowledge of company process, product, and technology.


Essential Functions

  1. Maintain Home State adjuster license (or Designated Home State License) and other State licenses as required.
  2. Must possess property claim handling knowledge.
  3. Must have basic computer knowledge.
  4. Must have experience with Xactimate and/or Symbility estimating platforms.
  5. Practice and demonstrate positive time management skills.
  6. Demonstrate ability to be multi tasked talented.
  7. Understanding of policy to ensure coverage will be afforded.
  8. Make themselves familiar with all necessary documents (policy, general loss report, billing sheet, photos, estimate, sketch) to ensure accuracy.
  9. Must be able to identify damages and have a general knowledge of building construction and repair methods of covered damages.
  10. QA Specialists must be able to communicate with the field adjusters in a professional manner.
  11. Adapt to company structure change, as customers, contract and industry dictates.
  12. Assist QA Manager with assignments to contracted QA Reviewers.
  13. Ability to perform entry leadership role (team lead) in the event of a CAT PCS or ERMS related.
  14. Performs other related duties as assigned.

Competencies

  1. Leadership - Exhibit’s confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  2. Strong Communicator - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively.
  3. Decision Making - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  4. Teamwork Orientation - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  5. Technical Capacity - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  6. Learning Orientation - Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  7. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  8. Results Orientation - Anticipate, identify, and effectively deal with problems and risks; plan for contingencies to deal with unexpected challenges. Remains open to others' ideas and tries new things.
  9. Diversity - Demonstrates knowledge of company EEO policy; Shows respect and sensitivity for cultural differences; Recognize the value of diversity; Promotes a harassment-free environment; Appreciates a diverse workforce.
  10. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  11. Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


Supervisory Responsibility

This position will have not have supervisory responsibilities.


Work Environment

Work location to be determined and may be in office or remote at the discretion of management or based on department needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position: Specific workdays will be assessed based on volume of work but shall not fall below 5 days in a standard work week.


Travel

This position typically requires up to 10% travel but can be more in CAT situations based on department need.

Preferred Education and Experience

  1. Maintain Home State adjuster license (or Designated Home State License) and other State licenses as required.
  2. Bachelor’s degree or equivalent job experience.
  3. Must be able to partner effectively with management.
  4. Experience improving customer service and performance metrics through tracking and analyzing data and development of key performance indicators.
  5. Possess excellent analytical and problem-solving skills.
  6. Adaptable to changing work requirements.
  7. Excellent organizational skills with attention to detail.
  8. Ability to function well in a high paced and at times stressful environment.