Health Club Sales Manager

2 weeks ago

Wexford, United States PCG Capital Full time
Job DescriptionJob Description

About OAC

Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by International Health, Racquet, and Sports Associations (IHRSA) for excellence. We are seeking a dynamic and motivated individual to join our team as a Health Club Sales and Front Desk Manager. This role requires a combination of sales expertise, customer service skills, and managerial capabilities to drive membership sales and ensure smooth operations at the front desk of our health club. The ideal candidate will be passionate about fitness, possess excellent communication skills, and demonstrate a proven track record in sales and customer service. Fitness Industry experience preferred.

Responsibilities:

  • Develop and implement effective sales strategies to drive membership growth and meet sales targets.
  • Generate leads through various channels, including outreach, marketing campaigns, and community engagement.
  • Conduct tours of the facility to prospective members, highlighting the benefits of membership and addressing any questions or concerns.
  • Follow up with leads and inquiries promptly to convert prospects into members.
  • Collaborate with the marketing team to create promotional materials and campaigns to attract new members and retain existing ones.
  • Track sales metrics, analyze performance data, and generate reports for management review.
  • Work very closely with marketing team on outreach efforts
  • Customer Service:
  • Ensure exceptional customer service standards are maintained at the front desk, including greeting members, answering inquiries, and resolving issues or complaints in a timely and professional manner.
  • Train front desk staff on customer service best practices, product knowledge, and membership policies.
  • Foster a positive and welcoming environment for members and guests, fostering a sense of community within the health. Front Desk Operations:
  • Oversee the day-to-day operations of the front desk, including scheduling, staffing, and managing workflows to ensure efficient operations during peak hours.
  • Coordinate with other departments, such as fitness, maintenance, and administration, to address any operational issues or requirements.
  • Maintain cleanliness and organization at the front desk area and ensure all equipment and supplies are stocked and in working order.
  • Implement and enforce safety protocols and procedures to ensure the well-being of members and staff.
  • Administration:
  • Manage membership database, including processing new memberships, renewals, cancellations, and updates.
  • Handle financial transactions, including processing payments, balancing cash registers, and reconciling accounts.
  • Assist in the development and implementation of policies and procedures related to membership, sales, and front desk operations.
  • Prepare regular reports on membership trends, sales performance, and operational metrics for management review.

Qualifications:

  • Bachelor's degree in business administration, marketing, or a related field preferred.
  • Proven experience in sales, preferably in the fitness or wellness industry.
  • Strong interpersonal skills and ability to build rapport with customers and team members.
  • Excellent communication skills, both verbal and written.
  • Proficiency in MS Office and experience with CRM software preferred.
  • Ability to work flexible hours, including evenings and weekends, as needed.
  • Leadership qualities with the ability to motivate and mentor team members.
  • Knowledge of fitness equipment and programs is a plus.
Company DescriptionFounded in 2006, PCG Capital is a private investment firm with assets and experience in the real estate, technology, payment processing, sports and recreation industries. Initially focused on land acquisition and development, Penn Cove Group saw dynamic diversification in late 2013. Holdings expanded beyond real estate and fintech, to community development and family entertainment. By leveraging our experience, PCG Capital is able to identify investment and development opportunities across a variety of industries to act quickly and effectively.

Since its inception, the firm has invested over $50 million in the renovation and management of their sports and entertainment holdings. These include the Allegheny Health Network Sports Complex at Cool Springs in Bethel Park, PA and the Oxford Athletic Club in Wexford, PA. The most recent real estate purchase was Wildwood Highlands family and entertainment center located in the North Hills of Pittsburgh. PCG Capital is the primary owner and operator of these facilities and brings its reputation as a forward-thinking company focused on providing an unparalleled product and amenities to the markets they serve. In addition to sports and recreation, PCG Capital holds Pineapple Payments, and PCG Real Estate in its portfolio.Company DescriptionFounded in 2006, PCG Capital is a private investment firm with assets and experience in the real estate, technology, payment processing, sports and recreation industries. Initially focused on land acquisition and development, Penn Cove Group saw dynamic diversification in late 2013. Holdings expanded beyond real estate and fintech, to community development and family entertainment. By leveraging our experience, PCG Capital is able to identify investment and development opportunities across a variety of industries to act quickly and effectively.\r
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Since its inception, the firm has invested over $50 million in the renovation and management of their sports and entertainment holdings. These include the Allegheny Health Network Sports Complex at Cool Springs in Bethel Park, PA and the Oxford Athletic Club in Wexford, PA. The most recent real estate purchase was Wildwood Highlands family and entertainment center located in the North Hills of Pittsburgh. PCG Capital is the primary owner and operator of these facilities and brings its reputation as a forward-thinking company focused on providing an unparalleled product and amenities to the markets they serve. In addition to sports and recreation, PCG Capital holds Pineapple Payments, and PCG Real Estate in its portfolio.

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