Client Care Supervisor

3 weeks ago


New Rochelle, United States Choice Of New Rochelle In Full time
Job DescriptionJob Description

Purpose of Role:

Responsible for managing a team of client care coordinators providing case management services to clients with mental health and/or chronic health conditions. In the process, ensure adherence to policies, procedures, and regulations while safeguarding quality and driving positive and measurable outcomes.

Essential Functions of the Role:

* Supervise, train, and develop client care coordinators in their ability to address their client's immediate and emerging needs, resolve issues, advocate, and connect clients to needed resources such that their lives become stable, recovery-centric, and interactive (minimizing isolation).

* Monitor review and verify monthly Medicaid billable services that care coordinators, provide their caseloads.

* Lead and coach assigned team in a manner they become increasingly independent in their capability to manage day-to-day interactions by developing their problem-serving, communication, and advocacy skills: as well as providing them with needed training (one-on-one) field visits, team meetings, outside training, etc. that will result in effective and outcome-oriented care coordination.

* Ensure care plans

* Develop productive and results-oriented relationships with outside agencies such as but not limited to: the Dep't of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, and the District Attorney's Office.

Qualifications for this Role:

* Valid Driver's License

* BA in Human Services, Psychology, or 5 yrs equivalent work experience.

* 2 yrs. prior supervisory experience is highly preferred.

* Computer literacy required.


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