Office Assistant and Entry-Level Tech Support Specialist

4 weeks ago


Metairie, United States Louisiana Internet Technology Full time
Job DescriptionJob Description

Position Overview: We're seeking a dynamic, organized, and tech-savvy individual to join our team as an Office Assistant and Entry-Level Tech Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of administrative and technical tasks.

Key Responsibilities:

  1. Office Organization and Administration:

    • Efficiently manage day-to-day office tasks, including filing, data entry, and maintaining records.
    • Answer and direct phone calls, ensuring clear and professional communication.
    • Coordinate and schedule service calls, balancing the needs of the team and clients.
  2. Front-Line Tech Support:

    • Provide basic technical support to callers, guiding them through common tech issues such as connecting devices to Wi-Fi and rescanning TV sets for channels.
    • Troubleshoot simple technical problems, offering clear and user-friendly solutions.
    • Escalate complex technical issues to the relevant department when necessary.

Qualifications:

  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Basic technical knowledge, particularly in troubleshooting common electronic devices.
  • A proactive approach to problem-solving.
  • Ability to work independently and as part of a team.
  • Commitment to exceptional customer service.

Education and Experience:

  • High school diploma or equivalent; further education or certification is a plus.
  • Previous experience in an administrative role is preferred, but not required.
  • Basic understanding of tech support processes and principles.

We Offer:

  • A collaborative and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits.

Application Process: Interested candidates should submit a resume and cover letter outlining their suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.

Join us and be a key player in keeping our office running smoothly and ensuring our clients receive top-notch technical support. Apply today



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