Dental Treatment Coordinator

Job DescriptionJob Description

Position Title

Business Assistant

 

Employee Status

Non- Exempt

 

Job Summary

The Business Assistant represents the practice in all facets of patient services, which may include, but not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, verify insurance benefits, present treatment plans, offer EZ payment options and assist patients with financial plans.

 

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below.

 

Essential duties:

Team Centric

• Attend and contribute to daily Morning Opportunity Meeting

• Attend and contribute to weekly and monthly S.P.E.C.I.A.L meetings.

• Introduce patients to team members with our relationship link.

• Provide team members with all information about new patients on our New Patient Relationship Form.

• Establish a positive relationship of trust with all patients in the practice in order to identify their personality style and needs.

• Contribute to team spirit by attending, office meetings and promotional events.

• Promote the quality of or Dental Providers as well as our culture in person and/or on social media to increase the acquisition of new patients.

Appointments

• Stands and Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

• Assist patients in the completion of their initial Medical and Dental History as well as Medical and Dental Updates every 6 months for returning patients.

• Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.

• Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.

• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.

• Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.

• Uses computer, electronic fax, or courier service to transmit information or documents when

requested.

• Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.

• Performs necessary duties associated with checking patients in and out. Record treatment

• information in the patient’s chart. Enter the type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

• Produces the doctor’s New Patient call list for the following day along with the New Patient Relationship Forms for review.

• Calls patients the day before to remind them of a scheduled appointment time.

• Adheres to all safety and health regulations.

• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules

patients as needed.

• During morning huddles, reports on production results, addresses problems that occurred,

• and evaluates patient flow from the previous day. Updates staff on the status of the current

• day’s production goals, and identifies scheduling gaps.

• Keeps staff and doctor informed of scheduling problems, issues or concerns

• Organizes daily charts and provides clinical staff for review.

• Registers new patients, provides necessary paperwork (welcome letter, HIPAA

documents), and ensures all required documents are completed by the patient.

• Take a patient photo for dental record and for FB after consent is obtained.

 

Insurance

• Studies the insurance plans that are used most frequently with patients to understand the various nuances of each plan in order to communicate more effectively.

• Documents basic insurance information on the patient’s Insurance Verification Form and appointment note for quick reference.

• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.

• Educates patients, as necessary, regarding insurance coverage, their responsibility and basic terminology to establish a relationship of trust

• Processes and submits insurance preauthorization daily to patients’ insurance and office log.

• Monitors and follows-up on outstanding preauthorizations to ensure that patients’ maximize their benefits.

• Sends information as requested by insurance companies such x-rays, charting, narratives and other documentation for processing of estimates and preauthorization when applicable.

• Provides insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedule treatment.

Housekeeping

• Turn on and off office music system each day, to provide a friendly ambiance for patients.

• Turn on and off computers, thermostats, lights and office equipment needed for daily operations.

• Maintain a clean work environment by constantly sweeping, moping and disinfecting all surfaces that are in direct contact with employees, visitors and patients.

• Properly open and close office doors at the beginning and end of shift to maintain our office equipment secure.

• Run a computer backup daily.

 

Knowledge/Skills/Abilities:

• Knowledge of appointment coordinator procedures.

• Knowledge of English composition, grammar, spelling, and punctuation.

• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

• Ability to maintain composure and professionalism when exposed to stressful situations.

• Ability to engender trust from the doctors, co-workers, and patients.

• Maintain confidence with the patient regarding abilities of doctor(s) and staff.

• Ability to work cooperatively with management, staff, and patients.

• Ability to prioritize, organize, and complete tasks in a timely and independent manner.

• Ability to accept constructive criticism.

• Ability to understand and follow written and verbal instructions.

• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

• Ability to communicate and express thoughts and ideas competently.

• Ability to quickly grasp relevant concepts regarding duties and responsibilities.

• Ability to greet visitors professionally and courteously.

• Ability to clean and maintain an orderly work area and assist in overall cleaning of entire

Office.

 

Education / Experience:

• High school diploma or equivalent

• Minimum of 1year relevant experience in the dental profession

 

Physical and Environmental Requirements:

• May be required to lift up to 25 lbs.

• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).

• Vision: close vision, depth perception, and ability to adjust focus.

• Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.

• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.

• May be required to administer first aid or CPR.

• Occasional exposure to toxic or caustic chemicals and radiation.

• Exposure to moderate noise levels.

• Exposure to hectic, fast-paced, high anxiety environments.

• Additional or different duties may be assigned occasionally at employer’s discretion.

 

Company DescriptionWelcome to the dental office of Smile Center for Kids.
Providing high quality dentistry for children and adolescents in a “child-friendly” environment. We focus on preventive care to help each child achieve a healthy smile that will last a lifetime Serving infants, children, and teens in El Paso, Texas and the surrounding cities of Horizon, Fabens and Clint, TX.
We are here to promote oral health and provide quality dentistry in the communities of El Paso, TX. We believe that when our patients’ mouths are healthy, their bodies are healthier as well. All dental treatments are customized to fit each patients unique needs.Company DescriptionWelcome to the dental office of Smile Center for Kids.\r
Providing high quality dentistry for children and adolescents in a “child-friendly” environment. We focus on preventive care to help each child achieve a healthy smile that will last a lifetime Serving infants, children, and teens in El Paso, Texas and the surrounding cities of Horizon, Fabens and Clint, TX.\r
We are here to promote oral health and provide quality dentistry in the communities of El Paso, TX. We believe that when our patients’ mouths are healthy, their bodies are healthier as well. All dental treatments are customized to fit each patients unique needs.

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