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Residence Inn Bend

3 months ago

Bend, United States Level5 Hospitality Full time
Job DescriptionJob Description

Job Summary:

The Director of Housekeeping is responsible for the hotels housekeeping operations and ensuring the housekeeping team is able to meet the business needs and deliver outstanding Level5 Hospitality service and performance.

Supervisory Responsibilities:

  • Selects, trains, develops, schedules and manages the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations
  • Oversees the day-to-day operations of the housekeeping department
  • Provides constructive and timely performance evaluations
  • Handles discipline and termination of employees as needed and in accordance with hotel policy

Duties/Responsibilities:

  • Hire, train, and supervise housekeeping employees, ensuring they provide excellent guest services and enforce hotel policies
  • Leads the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives
  • Supervises housekeeping operations such as cleaning and maintenance while ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests' needs
  • Inspects daily all areas and takes corrective measures in order to meet National Standards in terms of cleanliness, maintenance and supply
  • Establish and maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position
  • Conduct monthly/quarterly guest supplies and cleaning inventories • Ensure that public areas, guest rooms and back of the house areas are cleaned to Level5 hospitality standards
  • Manage vendor contracts and relationships
  • Coordinates with other hotel departments to ensure successful production operations
  • Determines labor needs to meet labor goals of hotel • Handles the housekeeping budget and orders office supplies as needed • Performs other related duties as required

Required Skills/Abilities:

  • Excellent managerial and supervisory skills
  • Extensive knowledge of operations and production management
  • Ability to interpret financial data as needed to set production goals
  • Excellent organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite or similar software

Education and Experience:

  • Minimum of 3 years of housekeeping experience preferred

Physical Requirements:

  • Must be able to remain in a stationary position during shift.
  • Must be able to access and navigate the facility.
  • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
  • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.