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Data Analyst

2 months ago

Washington, United States TechOp Solutions International Full time
Job DescriptionJob Description

TechOp Solutions is seeking a highly skilled data analyst with excellent communication skills, strong analytical abilities, and experience in statistical analysis to support a federal client.

The ideal candidate will excel in ServiceNow, demonstrate exceptional problem-solving and analytics skills, and thrive in a fast-paced environment. Proficiency in advanced Excel and business intelligence tools is essential. With a strong focus on data accuracy and customer service, the candidate will be dedicated to delivering outstanding analytical support, working both independently and collaboratively as part of a dynamic team.

Duties:

  • Provide statistical analysis and ad hoc reporting as required using the analytics database.
  • Offer technical writing and editing support.
  • Develop analytics to identify trends across multiple data sources within the organization.
  • Evaluate existing business practices and systems, recommending improvements to enhance efficiency and streamline operations while maintaining or increasing compliance rates.
  • Handle cases and create summaries for referral to appropriate personnel or offices for further review and action.
  • Enter related information into the Tableau business intelligence and analytics database.
  • Conduct benefits realization and earned value management analysis.
  • Other duties as assigned

Requirements

  • Bachelor’s degree and three years of related experience; or master’s degree with two years of related experience.
  • 2+ years' experience working with ServiceNow
  • Strong reading comprehension, writing, and communication skills.
  • Proficiency in conducting detailed policy research and producing qualitative and quantitative reports.
  • Experience in handling requests, conducting database searches, designing process maps, and similar tasks.
  • Ability to work independently and manage multiple work assignments effectively.
  • Familiarity with customer relationship management (CRM) tools and other relevant applications.
  • Advanced skills in Microsoft Office software.
  • Experience in law enforcement/immigration or interpreting and applying regulatory laws is preferred.
  • Bilingual proficiency is preferred.