Aftermarket Associate I

4 weeks ago

San Diego, United States PrideStaff Full time
Job DescriptionJob Description

Aftermarket Associate I

PrideStaff San Diego is working with a well-established logistics client, located in San Diego, CA, and who is looking for a temporary Aftermarket Associate I. You will be supporting the Aftermarket team by processing and managing plant orders, including tracking shipment status, coordinating with buyers on availability, expediting components, moving material in SAP to specific locations, reporting and order invoicing.

It’s full-time, Monday – Friday, and it pays $23.80 per hour. It’s a temporary, 6-month estimated role that could lead to an extension – and a great opportunity to work with this fantastic company

If you have at least 2 years of experience administrations customer service support experience and a high attention to detail - then apply with your updated resume today The client is looking to interview and bring someone onboard ASAP.

Essential Functions:

  • Process plant transfers for the Aftermarket
  • Search for stock availability and get permission of usage from Procurement buyers
  • Create and send weekly reports to customers
  • Track status and shipping of plant transfers using internal processes and expedite when necessary
  • Resolve issues to fulfill plant transfers promptly
  • Communicate with the outsourcing department to track all fabricated and purchased components
  • Maintain and distribute customer shipment reporting
  • Transfer materials to the proper location in the SAP system for exporting
  • Create and send Bill of Ladings to customers
  • Escalate issues or missed deadline time to management to achieve a committed delivery date
  • Process and maintain records of all freight bills on all shipments
  • Create and process credit and debit invoices for sales, claims, and returns
  • Process and manage any customer claims (damaged, lost, wrong, or missing parts)
  • Update and archive Sales Orders upon payment confirmation received from Accounting Department
  • Assist with customer follow-up regarding Account Receivables
  • Answer inbound phone calls from customers promptly and politely
  • Receive and respond to customer requests using email and phone calls
  • Provide parts cross-reference information to customers
  • Exceed customers’ expectations by demonstrating the highest level of customer service
  • Follow up with internal or external parties to provide prompt solutions for customers
  • Communicate any urgent customer service issues to management
  • Continuously improves processes to become more efficient
  • Other duties as assigned


Minimum Education and Experience Requirements

  • High school diploma or GED
  • Ability to learn about the heavy-duty trailer industry
  • Previous experience using Excel (basic data entry, will train to perform v-lookup)


Due to the high volume of responses, only those that meet the criteria above will be contact.

Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for over 10 years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
\r
PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for over 10 years in a row, highlighting exceptional client and talent service quality. \r
\r
Our Mission: Consistently provide client experiences focused on what they value most.

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