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Medical Office Building Business Manager

2 months ago

Pahrump, United States Pahrump Community Health Center Full time
Job DescriptionJob DescriptionDescription:

The Business Office Manager (BOM) is responsible for managing the day-to-day business operations in our multi-specialty Medical Office Building. This individual will be responsible for growing referrals, managing patient records, handling payroll, billing and budgets. They will ensure accomplishment of the Company’s goals, under the direction of the Administrator/ Director and Leadership.


Primary Responsibilities:

  1. Oversees the front office to ensure all daily business operations are streamlined and administrative duties are carried out in a timely and accurate manner.
  2. Acts as the primary liaison between the Surgery Center and physician’s offices to build rapport and establish strong business relations. (Business Development/Marketing)
  3. Provides exceptional customer service to physician schedulers and physicians to ensure they keep booking cases.
  4. Provides direct operational support to the front office, including surgery scheduling, patient registration, insurance verification, and other administrative tasks.
  5. Oversees and manages case analyses and case costing with RCM company, Director of Surgical Services and Administrator to ensure profitability of Center.
  6. Responsible for the development and maintenance of regulatory compliance and quality improvement programs for all front office operations, credentialing and RCM practices.
  7. Ensures that required billing information, authorizations and patient information is appropriately and accurately collected and submitted to billing operations in a timely manner.
  8. Work directly with RCM company to increase collections by managing A/R, billing, coding and claims review.
  9. Maintains compliance with center’s policies and procedures.
  10. Ensures that required billing information, authorizations and patient information is appropriately and accurately collected and submitted to billing operations in a timely manner.
  11. Develops and implements business plans to ensure the satisfaction of physicians and their offices in order to grow revenue and case volume to target levels.
  12. Identify and solve any issues or potential issues that could be a barrier for physicians to schedule cases.
  13. Ensures appropriate procedures are followed in patient scheduling, registration, medical records, billing, and collections, according to the Center’s protocols, policies and procedures.
  14. Assists in negotiating payor contracts.
  15. Maintains provider credentialing files by obtaining updated information before the expiration dates, processing applications for initial appointments and reappointments, ensuring proper review and validity of all required documents in accordance with Center’s Bylaws.
  16. Works closely with the Administrator, DON, and Management/Leadership Team to improve processes that will increase efficiency and case volume.
  17. Initiates an open line of communication with team members and management to help resolve any internal issues or processes to promote high employee morale, patient-focused care, and a positive experience for physicians.
  18. Always holds a high level of professionalism while interacting with patients, visitors, and staff.
  19. Follows all Company policies and procedures, protocols and practices patient confidentiality/HIPAA.
  20. Represents the Company with a positive attitude, well-groomed appearance, and professional image at all times.
  21. Performs other job-related duties, as assigned or requested.
  22. Compiles information and analyzes data to prepare comprehensive reports and make recommendations to improve Surgery Center’s activities.


Requirements:

Education/Licensure/Certification — Mandatory:

  • Bachelor’s degree or higher

Required Qualifications:

  • Basic Life Support (BLS) certification
  • Strong verbal and written communication skills
  • Advanced computer skills (Microsoft® PowerPoint, Word, Excel)
  • Knowledge of relevant federal, state, and local regulations
  • Exceptional communication, counseling, conflict mediation, and group facilitation abilities

Preferred Qualifications:

  • Two or more years of healthcare management experience

Working Conditions/Physical Requirements:

  • Physically demanding, high-stress environment
  • Rare exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
  • Full range of body motion
  • Manual and finger dexterity
  • Hand and eye coordination
  • Sitting, standing, and walking for extensive periods of time
  • Corrected vision and hearing to within normal range
  • Frequently sitting at desk working on computer


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