Customer Service Engagement Associate

4 weeks ago

Addison, United States DuPage Habitat for Humanity Full time
Job DescriptionJob Description

HABITAT FOR HUMANITY VISION AND MISSION

The vision of Habitat for Humanity is a world where everyone has a decent place to live. The mission statement is: “Seeking to put God’s love into action, Habitat for Humanity bring people together to build homes, community, and hope” This mission is accomplished primarily through volunteer labor and donations of money and materials, to build and rehabilitate houses for families in need of affordable housing.

ABOUT DUPAGE & CHICAGO SOUTH SUBURBS HABITAT FOR HUMANITY

The DuPage affiliate of Habitat for Humanity (DHFH) was established in 1995 to provide decent housing to those in need who either reside or work in DuPage County, Illinois. Headquartered in Wheaton, IL, the affiliate has served over 110 families since its inception and has plans to grow in capacity to serve over 40 additional families per year.

DHFH operates under the umbrella of HFHI, but is solely responsible for funding its operation, choosing partner families, constructing, or rehabbing homes and ensuring the success of its partner families in DuPage County.

In March of 2020, Chicago South Suburbs (CSS) affiliate merged with DuPage Habitat for Humanity. Since then, both affiliates have been working in tandem to provide affordable housing for Chicago South Suburban families.

This position is responsible for assisting and engaging with customers at the assigned ReStore location. This individual will spend most of their time engaging with customers right when they enter our store. Serving as someone who can help direct customers to available product and connect everything back to Habitat for Humanity’s mission.

ESSENTIAL FUNCTIONS

Primary function is to serve as the point person for when customers come in and out of the store

Successfully complete assigned daily tasks at the ReStore

Assist with customer service and selling items on sales floor

Serve as cashier

Assist with the processing of materials.

Assist with the back-room flow (e.g., monitoring the flow from drop-off and clean-up to pricing).

Loading and unloading donations and pick-ups.

Stocking product in store.

Help maintain cleanliness and safety of the sales floor and other off-stage areas.

Other duties as assigned.

QUALIFICATIONS & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· High School diploma or equivalent

· Basic math and computer skills

· Experience as a cashier is desirable

· Customer service experience is desirable

· Ability to handle high volume of transactions

· Polite and courteous

· Strong Communications Skills

· Familiarity with cash desk equipment, such as point-of-sale (POS) machines, scanners, cash drawers, etc., is desirable

· Alert and attentive to details

· Ability to work in a team environment and follow instructions

COMPENSATION & BENEFITS

DuPage Habitat offers a competitive benefit package including medical, dental, vision, life, short term disability, 403(b) and a generous paid time off package.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The job duties listed in this job description may not be inclusive of all requirements of this position; other duties may be assigned

Company DescriptionHabitat for Humanity is an international organization serving over 1 million people annually around the world. It is an federated network of locally run affiliates each with its own volunteer Board of Directors and staff. DuPage Habitat is one of 8 affiliates in the Chicagoland area. Habitat for Humanity has been named Brand of the Year in the social services nonprofit category based on the 2016 Harris Poll EquiTrend® Equity Score. This is the second consecutive year the global nonprofit has been recognized for its strength in brand equity. In addition, Habitat for Humanity earned the distinction of being named the Most Loved and Most Trusted brand within its category this year.

DuPage Habitat for Humanity is a locally run affiliate of Habitat for Humanity International, a nonprofit, ecumenical Christian housing organization. Habitat for Humanity "Seeking to put God's love into action, Habitat brings people together to build homes, community and hope. Our vision is "A world where everyone has a decent place to live."

DHFH introduced first ReStore in a facility located in Addison in 2011 and is currently in the top 5% of performance for ReStores nationally. In late 2018, the Aurora ReStore started to integrate into DHFH operations as well. In 2019, we began to partner with Chicago South Suburbs Habitat for Humanity. The ReStore is staffed with a combination of paid employees and volunteers.Company DescriptionHabitat for Humanity is an international organization serving over 1 million people annually around the world. It is an federated network of locally run affiliates each with its own volunteer Board of Directors and staff. DuPage Habitat is one of 8 affiliates in the Chicagoland area. Habitat for Humanity has been named Brand of the Year in the social services nonprofit category based on the 2016 Harris Poll EquiTrend® Equity Score. This is the second consecutive year the global nonprofit has been recognized for its strength in brand equity. In addition, Habitat for Humanity earned the distinction of being named the Most Loved and Most Trusted brand within its category this year. \r
\r
DuPage Habitat for Humanity is a locally run affiliate of Habitat for Humanity International, a nonprofit, ecumenical Christian housing organization. Habitat for Humanity "Seeking to put God's love into action, Habitat brings people together to build homes, community and hope. Our vision is "A world where everyone has a decent place to live." \r
\r
DHFH introduced first ReStore in a facility located in Addison in 2011 and is currently in the top 5% of performance for ReStores nationally. In late 2018, the Aurora ReStore started to integrate into DHFH operations as well. In 2019, we began to partner with Chicago South Suburbs Habitat for Humanity. The ReStore is staffed with a combination of paid employees and volunteers.

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