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Service Technician

1 month ago

Livonia, United States Groundworks Full time
Job DescriptionJob Description

Foundation Systems of Michigan, A Groundworks Company, is seeking talented Service Technician to join their team in the Livonia MI area

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

Why you should join our Service Team

  • Base Pay + Commission with NO CAP on earnings
  • Average annual earnings $120,000
  • Company Vehicle and Gas Card provided
  • Full-time nonseasonal work
  • Pre-qualified, high-quality appointments, no cold-calling required 
  • Advanced leadership training opportunities from a promote from within led culture
  • Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
  • Equity in North America’s Leading Foundation Repair and Water Management Company

 

Job Responsibilities

  • Execute appointments scheduled with customers
  • Travel to customers' home based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
  • Other duties as assigned

 

Qualifications

  • 1 or more years of proven sales experience preferred but not required
  • Construction/Home Improvement experience preferred
  • Proven customer relations experience preferred
  • High school diploma or GED or equivalent experience
  • A valid, non-restrictive Driver's License is required

 

Requirements 

  • Full-time 
  • Remote & Onsite: Reporting into and working remotely of Branch location 
  • Servicing area within territory 

 

Company DescriptionOur Tribe

As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference.

Our strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before.

Today, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home.Company DescriptionOur Tribe\r
\r
As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect from us. It’s the Groundworks difference.\r
\r
Our strength does not lie in our numbers, but in our people and their experience and expertise. We are a nationwide family of visionaries who put our customers first and set out to accomplish what no other foundation repair company has ever accomplished before.\r
\r
Today, with more than 5000 employees in 61 locations, Groundworks is the nation’s leading and fastest-growing foundation services company. The combined companies have helped over 1 million homeowners protect and repair their most valuable asset, their home.