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Dispatcher Agent at MCI Airport

2 months ago

Kansas City, United States G2 Secure Staff Full time $16
Job DescriptionJob Description

G2 Secure Staff is expanding and looking to add to the Dispatcher operations in Kansas City International Airport

Title: Dispatcher Agent

Pay Rate: $16.00 per hour

Shift Type: Full Time

The Dispatcher coordinates communications with the team and management and updates/notifications between the Client and employees. Ensures all data is recorded according to company procedures.

What does a Dispatcher do?

  • Must be familiar with and abide by all Client/company regulations
  • Work with Client Special Services Representatives to meet all service requests
  • Pull assignments or work orders from the computer as needed
  • Do all reports accurately and promptly
  • Must know all FAA/ TSA/Airline/Company regulation
  • Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area, and report maintenance needs
  • Escalate issues to the Operations Manager Immediately
  • Deal courteously and tactfully with fellow employees and passengers if necessary
  • Communicate effectively with fellow employees
  • Maintain all service transactions
  • Create and generate service performance reports in the tracking program software or via manual performance logs
  • Receive and respond to telephone and radio calls from Client representatives and employees professionally and promptly
  • Maintain and distribute radios (where applicable).
  • Actively participate in the Safety Management System (SMS)
  • Miscellaneous duties as assigned

What skills are required to Join the Team?

  • Must be 18 years or older
  • HS Diploma or GED required
  • One year of customer service experience
  • Must submit to and pass a drug screen and background check
  • Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
  • Must have a reliable mode of communication and transportation

Language Skills:

  • Ability to communicate effectively in the English language
  • Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
  • Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
  • Must also possess and utilize effective listening skills

If you have these additional skills, it’s a bonus

  • Previous airport and customer service experience preferred.
  • Previous radio/phone dispatch experience desirable.
  • Previous supervisory experience preferred.

Why G2:

  • Healthcare Benefits
  • PTO Paid Time Off Benefits
  • Company Matched 401k Options
  • Employee Discount Program
  • Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.

Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 88 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 88 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.