Application Engineer

2 weeks ago

Indianapolis, United States NCW Full time
Job DescriptionJob Description

An Applications Engineer is crucial in bridging the gap between product management and customer

satisfaction. This role involves working closely with both internal teams and external customers to

understand application requirements, provide technical support, and ensure that the company's

products meet customer needs. Applications Engineers are responsible for delivering technical

expertise and solutions that enable the successful implementation and utilization of the company's

products.

Success in this role also depends on following our core values. These core values are the

foundation of our culture and guide our actions, decisions, and interactions. They encompass principles

such as integrity, collaboration, and customer focus, essential for fostering a positive and productive

work environment.

 

Responsibilities:

Customer Support:

 Provide technical support to both external customers and internal teams, addressing inquiries,

troubleshooting issues, and resolving technical challenges related to the company's products and

applications.

 Collaborate with customers and internal stakeholders to understand their specific requirements

and offer tailored solutions to meet their needs.

 Maintain strong customer relationships, including internal customers, by ensuring timely and

effective communication. Keep internal teams informed as developments occur rather than later

stages to enhance collaboration and problem-solving efficiency.

 Idea

Product Knowledge:

 Develop and maintain an in-depth understanding of the company's products, including their

features, capabilities, and applications.

 Stay updated on product updates, enhancements, and new releases to provide accurate and

relevant information to customers.

Application Testing and Validation:

 Conduct testing and validation of the company's products in various real-world applications to

ensure their performance and reliability.

 Analyze test results and provide feedback to the product development team for continuous

improvement.

RMA Processing:

 Receive and review customer requests for product returns, verifying eligibility and compliance

with company policies.

 Coordinate the RMA process, including issuing RMA numbers, preparing return labels, and tracking

returned products promptly.

 Work closely with customers and internal teams to resolve issues and address return-related

inquiries promptly.

Quality Control:

 Inspect returned products to determine their condition and compliance with return policies.

 Collaborate with product managers to assess product defects and ensure that returned items meet

quality standards.

 Communicate findings to relevant departments for further action, such as product improvements

or customer notifications.

Reporting and Documentation:

 Generate reports on return trends, reasons for returns, and product defects to provide insights for

product improvement and customer satisfaction enhancement.

 Maintain detailed documentation of the RMA process, including records of returned products and

communications with customers and suppliers.

 Utilize MS tools such as Teams to communicate the RMA Process status and store documentation.

Technical Documentation:

 Create and maintain technical documentation, including application notes, user guides, white

papers and troubleshooting guides, to assist customers in using the products effectively.

 Prepare reports and documentation for internal use to share insights and findings from customer

interactions.

Collaboration:

 Collaborate closely with cross-functional teams, including sales, marketing, and product

development, to align customer requirements with product development efforts.

 Act as a technical liaison between customers and internal teams, ensuring clear communication

and coordination.

Training and Education:

 Conduct training sessions, webinars, boot camps and workshops for customers to educate them

on using the company's products and their applications properly.

 Provide training to internal teams to enhance their technical understanding of customer needs.

Feedback and Improvement:

 Gather feedback from customers regarding product performance, usability, and features.

 Use customer feedback to contribute to product improvement and development roadmaps.

Problem Solving:

 Analyze complex technical problems and develop innovative solutions to address them.

 Troubleshoot technical issues and work towards their resolution in a timely manner.

Compliance and Quality Assurance:

 Ensure that products comply with industry standards, regulations, and quality standards.

 Assist in quality assurance processes and provide input for product certification.

Continuous Learning:

 Stay current with industry trends, emerging technologies, and best practices to maintain technical

expertise.

Qualifications:

 A technical diploma related to electrical. An engineering degree is a plus.

 Strong technical and analytical skills.

 Excellent communication and interpersonal skills.

 Problem-solving ability and attention to detail.

 2D and 3D AutoCAD is a plus.

 Customer-focused mindset.

 Ability to work independently and as part of a team.

Company DescriptionNCW is a professional & personable staffing + recruiting partner that has been in the talent business for over 20 years. We know what good talent is, and we know what employers are looking for If you want to feel like you’re on a team and not just another number or transaction, you should apply through NCW. We prioritize people, not money (unless it’s going into your wallet) and do our best to make the hiring process as smooth as possible for everyone. Our motivation is to find a perfect fit for YOU Leave the hunting to us.

NCW is an Equal Opportunity Employer. Diversity and inclusion are vital parts of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.Company DescriptionNCW is a professional & personable staffing + recruiting partner that has been in the talent business for over 20 years. We know what good talent is, and we know what employers are looking for If you want to feel like you’re on a team and not just another number or transaction, you should apply through NCW. We prioritize people, not money (unless it’s going into your wallet) and do our best to make the hiring process as smooth as possible for everyone. Our motivation is to find a perfect fit for YOU Leave the hunting to us. \r
\r
NCW is an Equal Opportunity Employer. Diversity and inclusion are vital parts of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.

  • Applications Engineer

    2 weeks ago

    Indianapolis, United States Hurco Companies Inc Full time

    Milltronics has an immediate opening for an Applications Engineer. The Applications Engineer will provide technical support to sales, marketing and service for applications dealing with complex knowledge of company product functionality, performance and operating system. Position responsibilities: Create a cutting time estimate based on prints and/or...

  • Applications Engineer

    3 days ago

    Indianapolis, United States Hurco Companies Inc Full time

    Milltronics has an immediate opening for an Applications Engineer. The Applications Engineer will provide technical support to sales, marketing and service for applications dealing with complex knowledge of company product functionality, performance and operating system. Position responsibilities: Create a cutting time estimate based on prints and/or...

  • Sr Dir Application Engineering Delivery

    4 days ago

    Indianapolis, United States OneAmerica Full time

    ** Sr Dir Application Engineering Delivery** **Job Category****:** Information Technology **Requisition Number****:** SRDIR003567 Showing 1 location **Job Details** **Description** At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business...

  • General Application

    1 week ago

    Indianapolis, United States PATRIOT ENGINEERING & ENVIRONMENTAL Full time

    Job DetailsJob Location Patriot INC - Indianapolis, IN Description Don't see a specific job that matches your qualifications? Please fill out the general application as we are always looking to hire new talent to join the Patriot Engineering & Environmental team!

  • General Application

    3 days ago

    Indianapolis, United States PATRIOT ENGINEERING & ENVIRONMENTAL Full time

    Job DetailsJob Location Patriot INC - Indianapolis, IN Description Don't see a specific job that matches your qualifications? Please fill out the general application as we are always looking to hire new talent to join the Patriot Engineering & Environmental team!

  • Enterprise Applications Engineer, Sr. Manager

    6 days ago

    Indianapolis, United States ALOM Technologies Full time

    You will have the opportunity to: Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally. ALOM is looking for innovative leaders who are: Mentors with extensive experience developing and...

  • Enterprise Applications Engineer, Sr. Manager

    3 days ago

    Indianapolis, United States ALOM Technologies Full time

    You will have the opportunity to: Be part of a world-class team as ALOM continues to grow fast. Expand your career in a real-world professional environment where your ideas and contributions will shape the stature and recognition of our corporate brand globally. ALOM is looking for innovative leaders who are: Mentors with extensive experience developing and...

  • Applications Support Manager

    7 days ago

    Indianapolis, United States USIC Full time

    Job Description: Location: 9045 River Road, Indianapolis, IN 46240 This position is 100% in-office No remote or hybrid options are available. Position Summary We are seeking an Application Support Manager to join our IT Operations Team. In this role, you will be responsible for building and managing a team of application support engineers and quality...

  • Application DBA

    2 weeks ago

    Indianapolis, United States American United Life Ins Co Full time

    Job DescriptionJob DescriptionAt OneAmerica Financial, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their...

  • Plant Engineer

    1 month ago

    Indianapolis, Indiana, United States Minnkota Power Cooperative, Inc. Full time

    Minnkota Power is seeking qualified candidates for a Plant Engineer with a Bachelor of Science degree in Mechanical Engineering at the Milton R. Young Station located near Center, ND. The Milton R. Young Station is a two-unit coal-fired power plant, providing a stable energy source for our cooperative member-owners. The station is located 35 miles from...

  • Senior IT Engineer

    1 week ago

    Indianapolis, United States Enterprise Unified Solutions , Inc. Full time

    Job Description Job Description Enterprise Unified Solutions, Inc. (eUS) is hiring a Senior IT Engineer . We are looking for a leader to become our Senior IT Engineer. As part of a consulting team, the Senior IT Engineer provides Chief Information Officers (CIO) / Chief Technology Officers (CTO) leadership consulting and will be responsible...

  • Senior IT Engineer

    3 weeks ago

    Indianapolis, United States Enterprise Unified Solutions, Inc. Full time

    Job DescriptionJob DescriptionEnterprise Unified Solutions, Inc. (eUS) is hiring a Senior IT Engineer. We are looking for a leader to become our Senior IT Engineer. As part of a consulting team, the Senior IT Engineer provides Chief Information Officers (CIO) / Chief Technology Officers (CTO) leadership consulting and will be responsible for: strategically...

  • Senior IT Engineer

    2 weeks ago

    Indianapolis, United States Enterprise Unified Solutions, Inc. Full time

    Job DescriptionJob DescriptionEnterprise Unified Solutions, Inc. (eUS) is hiring a Senior IT Engineer. We are looking for a leader to become our Senior IT Engineer. As part of a consulting team, the Senior IT Engineer provides Chief Information Officers (CIO) / Chief Technology Officers (CTO) leadership consulting and will be responsible for: strategically...

  • Process Engineer

    4 days ago

    Indianapolis, United States Procom Full time

    Process Engineer Intro:As a Process Engineer at our Indianapolis facility, you will play a pivotal role in maintaining and enhancing our manufacturing and packaging operations. This position involves mentoring and supporting the team in diagnosing and resolving software, instrument, and process problems to ensure system readiness and compliance. Your...

  • IT Engineer

    1 month ago

    Indianapolis, United States Enterprise Unified Solutions, Inc. Full time

    Job DescriptionJob DescriptionEnterprise Unified Solutions, Inc. (eUS) is hiring an Advanced IT Engineer. The Advanced IT Engineer will be responsible for: strategically planningengineeringintegratingimplementing new system networks and designs for eUS' customers. It is critical that you have expertise in comprehensive cyber security best practices.The...

  • Project Engineer

    23 hours ago

    Indianapolis, United States Cps4jobs Full time

    Project Engineer/Chemical Engineer/Mechanical Engineer/Chemicals/Engineer/Manufacturing/Consumer Goods/Food and Beverage/Pharmaceuticals/Food Manufacturing/CAPEX Projects/Engineering/Project Engineering Our client is a leader in the consumer goods industry with products distributed across the globe. They currently seek a Project Engineer for their facility...

  • Electrical Engineer

    3 days ago

    Indianapolis, United States Pivotworkforceus Full time

    Electrical Engineer What you will be doing: We are seeking an Electrical Engineer to join our team, responsible for designing, developing, testing, and overseeing the manufacture of electrical equipment, systems, or components. The ideal candidate will have a strong foundation in electrical engineering principles and possess the skills necessary to thrive in...

  • Project Engineer

    3 weeks ago

    Indianapolis, United States CPS Full time

    Job Description Project Engineer/Chemical Engineer/Mechanical Engineer/Chemicals/Engineer/Manufacturing/Consumer Goods/Food and Beverage/Pharmaceuticals/Food Manufacturing/CAPEX Projects/Engineering/Project Engineering Our client is a leader in the consumer goods industry with products distributed across the globe. They currently seek a Project Engineer...

  • Solution Engineering Manager

    1 week ago

    Indianapolis, United States Indiana Health Information Exchange Full time

    Solution Engineering ManagerDepartment: Solution Engineering Employment Type: Full Time Location: Indianapolis, Indiana Reporting To: Brian Lawson - VP, Solution Engineering & Technology Description Indiana Health Information Exchange's (IHIE) Solution Engineering team develops technologies that directly impact the quality, safety, and efficiency of...

  • Network Engineers

    4 weeks ago

    Indianapolis, United States CyberGuard Solutions Full time

    CyberGuard Solutions is a fast-growing technology services company with client projects that involves new and exciting technology areas and solving challenging business problems. Our domains include a broad range of technology areas (SIEM and Cyber security tools Mobile development) data analytics and advisory work on process improvements and outsourcing...