Tropical Smoothie Cafe

We are seeking Tropical Smoothie Cafe - Shift Leaders to join our team We are hiring for Full-time and Part-time positions.

Responsibilities:

• Interacts with crew members and customers using a positive attitude (creating a fun and positive atmosphere)
• Delivers exceptional hospitality to every cafe customer
• Supervises Tropical Smoothie crew members
• Adjusts work assignments for shift personnel to ensure optimal efficiency
• Ensures each station is operating to Tropical Smoothie Cafe’s standards
• Coaches crew members during each shift to ensure brand standards are upheld
• Operates the cash register as necessary
• Trains and evaluates employees
• Tracks monthly results and trends for business forecasting
• Resolves escalated customer complaints
• Uses tools to accomplish goals, manage and control inventory
• Performs any additional tasks necessary to run the cafe.

. Qualifications:

• Legally able to work within the State and Federal guidelines.
• Previous experience in quick service or full service reastaurant, fast food, customer service, or other related fields; Tropical Smoothie Cafe crew member experience preferred, not required
• Ability to thrive in a fast-paced environment
• Excellent communication skills
• Strong leadership qualities
• Successfully complete Tropical Smoothie Café Basics Training Program and Certified Trainer Program

Work Conditions:

• Most shifts are between six to eight hours, but this may vary
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities
• Strong leadership qualities
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift

Physical Requirements:

• Continuous standing and walking throughout the duration of each shift
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash