Customer Service Manager

2 weeks ago

Citrus Heights, United States AVM California Solutions Full time
Job DescriptionJob Description

Here at Alvearium Marketing, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nation’s most well-known telecommunications companies. Our focus is on developing and maintaining relationships in order to create long-lasting customers. None of this work would be possible without our Customer Service team. Without their abilities to work with our client’s customers, we would not be successful. 

Alvearium Marketing has just opened up a Customer Service Manager position. We are seeking a candidate that is people oriented, thrives under pressure, and is driven by achieving results. Our company environment is comprised of competitive individuals who are passionate about the work they do. 

What Does a Customer Service Manager Do?

  • Follow up with specific client customers to address concerns, answer questions, and build relationships
  • Maintain professionalism when interacting with customers and represent our clients with integrity
  • Ensure all CDC and client compliance guidelines are followed at all times
  • Become a master in client product knowledge to be able t accurately educate customers
  • Learn every step of the sales process to be able to close sales for select customers
  • Keep a detailed account of all customer interactions to be sent to clients for customer records
  • Participate in daily team meetings and contribute ideas and feedback to further company success

Once our Customer Service Manager demonstrates a full understanding of the above responsibilities, we want to provide an opportunity for growth and advancement. Through our thorough training, we hope to see our Customer Service Managers grow to roles of leadership where they are training other Associates, leading teams of their own, and taking on more responsibility within our company. 

So What Does it Take to Be a Customer Service Manager?

  • High school diploma/GED or a Bachelor’s Degree is preferred
  • 1-3 years of experience working in other customer service, sales, or customer-facing roles
  • An ability to work independently with minimal supervision as well as working in a cohesive team environment
  • A passion for communicating with customers
  • An internal drive for success and professional growth

#LI-Onsite

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