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Customer Services Representative
3 months ago
Customer Service Representative (Bilingual)
Location: Little Rock, Arkansas
Company: Express Employment Professionals
About Us: We are a local staffing company, fueled by the love for helping others find their dream career. Counting on Express Employment will open many doors you did not think were possible.
Job Responsibilities:
· Handle inbound and outbound customer calls in a professional and courteous manner
· Provide accurate information about products and services to customers in both English and Spanish
· Resolve customer issues and complaints efficiently and effectively
· Document customer interactions and maintain detailed records in the CRM system
· Assist customers with order placement, tracking, and returns
· Collaborate with team members to improve customer service processes and outcomes
· Follow up with customers to ensure their satisfaction and address any further inquiries
· Stay updated on company products, services, and promotions to provide accurate information
· Meet or exceed performance metrics and targets as set by the management
Benefits:
- Competitive pay with opportunities for overtime.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Retirement plan with company match.
- Opportunities for career advancement within the company.
- Comprehensive training and support from experienced team members.
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Little Rock, AR is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r
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Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r
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Our Vision:\r
To help as many people as possible find good jobs by helping as many clients as possible find good people.
