Telecom Screening Coordinator I

3 days ago

Dallas, United States KC Installation, LLC Full time
Job DescriptionJob Description

Job Summary
The Screening Coordinator I is responsible for protecting our underground telecommunication utilities through correctly, safely, and efficiently determining the need for these utilities to be field located. The Screening Coordinator I will assist with handling external emails and voicemails regarding locate questions from Field Ops and Contractors and additional duties as assigned by management. The Screening Coordinator I will work an on-call rotation.

Duties & Responsibilities

90%
• Use company ticket management software to appropriately assign or close One Call Tickets
• Use GIS map to research and understand utility routes

10%
• Handle external emails and voicemails regarding locate questions
• Work with OSP (Outside Plant) to resolve unlocatable fiber issues
• Work with contract locators to resolve locate issues
• Notify OSP (Outside Plant) and Contract Locators of confirmed damages
• Continue to develop skills in interpreting maps and comprehending One Call Tickets

 

Qualifications
▪ Education: High school diploma, some college preferred
▪ Experience: 1+ years’ experience using irth Utilisphere or other One Call Ticket Management software, Locator, One Call Center or GIS experience preferred

Key Competencies:
o Knowledge of One Call Program
o Knowledge of telecom utility infrastructure
o Strong attention to detail
o Accurate and efficient reading comprehension skills
o Ability to communicate professionally via email and phone
o Ability to work independently and stay on-task in remote environment
o Basic computer skills in MS Office Suite

  • Additional Information/Requirements:

Looking for 1-3 years working in a remote environment

Must be able to support CST

Utility locating, GIS, or one call experience, that would be very valuable, but not a “must have”; If the candidate has experience in one of these fields, then they would be eligible for the max rate listed below 

Company DescriptionAbout KCI:
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.Company DescriptionAbout KCI:\r
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.

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