Current jobs related to IT Help Desk Technician - Airway Heights - Amtec Enterprise - 3

  • IT Help Desk Technician

    1 week ago

    Airway Heights, United States NR Consulting Full time

    Job Title: IT Help Desk Technician Location: Airway Heights, WA 99001 Duration: 6 Month Contract Shift: Monday through Friday 5:30am or 6am start (8-hour shifts). LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS IT Help Desk Technician This role is both the frontline of internal customer technical support (Tier 1), as well as...

  • IT Help Desk Technician

    1 month ago

    Airway Heights, United States NR Consulting Full time

    Job Title: IT Help Desk Technician Location: Airway Heights, WA 99001 Duration: 6 Month Contract Shift: Monday through Friday 5:30am or 6am start (8-hour shifts). LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS IT Help Desk Technician This role is both the frontline of internal customer technical support (Tier 1), as well as...

  • IT Help Desk Technician

    2 weeks ago

    Airway Heights, United States Intellyk Inc Full time $21 - $28

    Job DescriptionJob DescriptionTitle: IT Help Desk TechnicianLocation: Airway Heights, WA 99001Contract Duration: 06 Months Contract Shift hours: 5:30am or 6am start (8 hour shifts)   Job Description:IT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more...

  • IT Help Desk Technician

    2 weeks ago

    Airway Heights, United States Umanist Staffing LLC Full time

    Job DescriptionJob DescriptionTEMP ASSIGNMENT ONLY: 90 - 120 DAYSMonday through FridayShift hours: 5:30am or 6am start (8 hour shifts).In office – no hybrid or remote possibilities.LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSIT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier...

  • IT Help Desk Technician

    3 weeks ago

    Airway Heights, United States Intellyk Inc Full time $21 - $28

    Job DescriptionJob DescriptionTitle: IT Help Desk Technician Duration: 04 Months Contract (Temp)Location: Airway Heights, WA 99001 1st shift -- 5:30am or 6am start (8-hour shifts), Monday – Friday In office – no hybrid or remote possibilities. Job Summary: LOOKING FOR SOMEONE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSThis role is both the frontline...

  • Parker - IT Help Desk Technician

    1 month ago

    Airway Heights, United States First Tek Full time

    Roles and Responsibilities: Accurately and efficiently assembles/tests a variety of moderately complex products to achieve customer quality and on-time delivery schedules. May perform lockwiring, first stage subassembly, and final detailing functions. Works on products that contain mechanical components, single hydraulic systems, and multiple part numbers....

  • IT Technician

    4 hours ago

    Airway Heights, United States Amtec Enterprise Full time

    Job DescriptionJob DescriptionLOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARSIT Help Desk TechnicianThis role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.Functions and Responsibilities• Act as...

  • Front Desk Supervisor

    1 month ago

    Airway Heights, United States Northern Quest Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order:...

  • Front Desk Supervisor

    3 months ago

    Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time

    Job DescriptionJob DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified...

  • Front Desk Supervisor

    3 months ago

    Airway Heights, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order:...

  • Front Desk Supervisor

    3 months ago

    Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time

    Job DescriptionJob DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified...

  • Technical Support Specialist

    1 week ago

    Airway Heights, Washington, United States NR Consulting Full time

    Job Title: IT Help Desk Technician Location: Airway Heights, WA Duration: 6 Month Contract Shift: Monday through Friday, starting at 5:30am or 6am (8-hour shifts). Overview: We are seeking candidates with a minimum of 3 years of experience in a manufacturing environment to fill the role of IT Help Desk Technician. This position serves as the primary contact...

  • Help Desk Technician Tier I

    3 months ago

    Middleburg Heights, United States Datacore Consulting Full time

    Job DescriptionJob Description JOB DUTIES AND RESPONSIBILITIES:Manage Active Directory including but not limited to user creation, deletion, permissions, and password resetsEnsure prompt response and escalation for all system outages/issues, providing updates to management and end usersOnsite visits with Clients to repair, diagnose, and correct PCs,...

  • Help Desk Technician – TS/SCI with Poly

    1 month ago

    Linthicum Heights, United States Jacobs Full time

    Your Impact:Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. We are seeking a Help Desk Technician to join our team of passionate individuals on our Prime Information Assurance (IA) contract. In this role you will support challenging, mission-critical projects that make a direct impact on the...

  • RV Resort Front Desk Agent

    3 months ago

    Airway Heights, United States Kalispel Tribe of Indians - KTEA Full time

    Job DescriptionJob DescriptionHiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified...

  • Quality Assurance Technician

    1 week ago

    Airway Heights, Washington, United States Parker Hannifin Corporation Full time

    Quality Assurance Technician Overview: Parker Hannifin Corporation is a prominent entity in the aerospace sector, specializing in both commercial and military aircraft technologies. As part of our commitment to innovation and excellence, we are looking for dedicated individuals to join our team. Our organization fosters an environment that encourages...

  • Technical Support Specialist

    4 days ago

    Airway Heights, Washington, United States Intellyk Inc Full time

    Job OverviewPosition: Technical Support SpecialistContract Duration: 4 MonthsWork Schedule: 1st Shift (8-hour shifts, Monday – Friday)Work Environment: On-site onlyRole Summary:We are seeking a dedicated individual with a background in a manufacturing setting, possessing over 3 years of experience in technical support. This position serves as the initial...

  • Guest Services Manager

    4 days ago

    Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to prioritize hiring, promotions, and transfers into vacant positions for qualified applicants in the following order: 1)...

  • Guest Services Manager

    4 days ago

    Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1)...

  • Guest Services Supervisor

    1 week ago

    Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1)...

IT Help Desk Technician

1 month ago

Airway Heights, United States Amtec Enterprise - 3 Full time
Job DescriptionJob Description

Job title: IT Help Desk Technician
1st shift: 5:30 am or 6:00 am start (8-hour shift)
Pay rate: $21.50-$28.25/hr; depending on experience. The offer will be determined after the interview
Duration: 90 - 120 DAYS

LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS

Functions and Responsibilities

  • Act as the first point of contact for internal customers via phone and Service Now
  • Uses Service Management solutions to log, assign, and receive support tickets with descriptions of issues, progress, and solutions and guides Tier 1 staff in best practice usage
  • Resolves problems with hardware (workstations, printers, mobile devices, and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises, and online).
  • Ask questions about the problem and explain possible solutions
  • Uses manual and automated diagnostic tools to identify problems and root cause
  • Updates knowledge base with prescriptive guidance for common problems to improve the quality of Tier 0 customer self-service
  • Escalates incidents and requests Tier 3 support when the problem is more complex
  • Arranges for a technician to visit the customer if a problem can’t be solved over the phone or by email.
  • Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology.
  • Participates actively in incident, problem, request and change management processes and their ongoing improvement.
  • Follows procedures for the installation, deployment and maintenance of workstation hardware and software.
  • Executes corrective actions as prescribed by other technicians or per standard recovery procedures.

Qualifications

  • High School Diploma required
  • 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity
  • Professionally respond to calls, emails, chats and voicemails for customer support.
  • Technical writing proficiency.
  • Innovative, team-oriented problem solver.
  • Excellent interpersonal, negotiation and communication (verbal and written) skills.
  • Excellent organizational, time management and follow-through skills.
  • Ability to manage multiple, competing priorities.
  • Unwavering commitment to providing customers with a high-quality experience.
  • Troubleshooting and diagnostic / repair skills for PCs and components.
  • Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors.
  • Experience using imaging and migration utilities such as SCCM, MDT, and USMT.
  • Proficiency in Microsoft Office application usage.
  • Experience troubleshooting Mobile Device Operation Systems (iOS, Android)
  • Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7)
  • Knowledge of networking fundamentals
  • Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time.
  • Experience troubleshooting MacOS clients
  • CompTia A+ / Server+ / Network+
  • HDI Customer Help Desk Analyst
  • Microsoft Office Specialist
  • MTA / Microsoft Office Specialist
  • MCP / MCSA / MCSE / MCDST
  • ITIL
  • ServiceNow
Company DescriptionAn internationally ranked architecture and engineering firm.Company DescriptionAn internationally ranked architecture and engineering firm.