Medical Intake Specialist
2 weeks ago
** Please note this position is in person and is not remote***
Job Description:
Seeking a dedicated, experienced Customer Service Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Wound care supplies knowledge would be helpful.
Job Responsibilities:
- Engage with customers and guide customers to the DME products that best meet their needs
- Establish new customers
- Initial point of contact for pre-sales customer inquiries
- Address customer questions
- Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Coordinates all patient information, processes paperwork,
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Verifies Medicare, Medicaid, and private insurance coverage information
- Provides service for all retail/walk-in equipment requests
Job Requirements
- Employment is contingent upon a drug screening test and background investigation
Competencies
- Strong customer service experience
- Knowledge of medical terminology and medical insurances a plus
- Experience with Durable Medical Equipment a plus
- Being able to multitask in a fast-paced environment
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- Associate (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
Work Location: In person
Company DescriptionAdvanced Medical Solutions has been serving the home medical equipment and respiratory equipment needs for clients in Michigan and Colorado since 1991. We specialize in a full line of bathroom aides, CPAP supplies, hospital beds, respiratory equipment, diabetic care, mobility aids, monthly supplies and much more. When you or a loved one needs any type of home medical equipment, Advanced Medical Solutions is here for youWe have multiple retail locations in Michigan to serve your needs including Fowlerville, Howell, Brighton and Ann Arbor / Ypsilanti. Stop in and see us Or we can also arrange to deliver your equipment needs directly to your home or facility and our friendly delivery staff can set-up the equipment and show you how to safely operate it from the comfort of your home. Our delivery service area is South Eastern Michigan. Call or message us today to find out if we're able to deliver to youCompany DescriptionAdvanced Medical Solutions has been serving the home medical equipment and respiratory equipment needs for clients in Michigan and Colorado since 1991. We specialize in a full line of bathroom aides, CPAP supplies, hospital beds, respiratory equipment, diabetic care, mobility aids, monthly supplies and much more. When you or a loved one needs any type of home medical equipment, Advanced Medical Solutions is here for you\r
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We have multiple retail locations in Michigan to serve your needs including Fowlerville, Howell, Brighton and Ann Arbor / Ypsilanti. Stop in and see us Or we can also arrange to deliver your equipment needs directly to your home or facility and our friendly delivery staff can set-up the equipment and show you how to safely operate it from the comfort of your home. Our delivery service area is South Eastern Michigan. Call or message us today to find out if we're able to deliver to you
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