Mailroom Lead

Job DescriptionJob Description

Mailroom Lead must be proficient in all the job functions performed in the FedEx / Mail Team. Mailroom Lead addresses unusual situations, handles reporting, training of new hires, sorting daily work volumes to staff and assists supervisor and team as needed. This position requires proficiency in receiving and satisfying requests for special handling via email and/or phone.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Respond to all client/customer inquiries via email or phone in a timely manner.
• Research issues as needed.
• Assist with the FedEx Process.
• Assist in coordinating workflow within the Mail Dept / FedEx Team.
• Generate and interpret reports.
• Assist supervisors as necessary.
• Communicate with the supervisor for any issues or questions.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• HS diploma or General Education Degree. (GED)
• 2+ Years of either mailroom or shipping experience.
• Able to operate under minimal supervision.

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Knowledge of computers and programs such as Word & Excel.
• Strong attention to detail, is dependable and follows through.
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Willingness to work non-traditional shifts which meet the needs of the team and company.
• Ability to provide coaching and mentoring to peers and subordinates.
• Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed.
• Willingness to adhere to company policies and rules.
• Ability to meet expected production guidelines.

Company DescriptionThe Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).Company DescriptionThe Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).

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