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Customer Service Associate- Occupational Medicine

4 months ago

Griffith, United States 1 Source Full time
Job DescriptionJob Description

1Source incorporates the disciplines of environmental health & safety, worker’s compensation care, and occupational medicine into a single resource to benefit our clients. 1Source partners with companies to develop, implement, and manage all the foundational elements a client company needs to effectively manage and maintain its regulatory compliance and corporate injury management programs.

1Source has an experienced team with knowledge in Environmental Health & Safety, and Project Management. We provide a unique service and Customer satisfaction is our highest priority and we strive to provide our clients with exceptional services.

Job Summary:

In this important position, you manage customer queries and orders. You will process orders, and modifications, and escalate client requests across several internal and external communication channels. To do well in this role you need to remain calm when required to multi-task, customers are frustrated, and vendors are not producing per the expectations set forth. Must possess good phone and computer skills.

Essential Functions:

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Responding promptly to customer inquiries
  • Effectively communicating with customers through various channels
  • Acknowledging and resolving customer issues, escalating through the management chain when necessary
  • Knowing and thoroughly understanding the service offerings and answering customer questions.

Processing orders, forms, applications, and requests with a high degree of accuracy and within established service levels and the ability to multi-task and work with minimal supervision.

  • Keeping accurate records of customer interactions, transactions, comments, and complaints
  • Effectively communicating and coordinating with colleagues
  • Providing feedback on the efficiency of the customer service process and recommending process improvements.
  • Provide Project Management support.
  • Ensure customer satisfaction and provide professional customer support.
  • Utilize the internet to identify clinics, vendors, and research industry-specific regulations.
  • Focus on accuracy and completion of tasks on time.
  • Proficient in Microsoft Office (word & excel) and ability to learn internal customer management software.
  • Regular onsite attendance
  • Customer focus attitude

Qualifications/Experience

  • High School Diploma or equivalent.
  • An associate degree in Business, Allied Health, or Health Care Administration is required. 
  • Minimum of 2 years of experience in a customer service role, preferably in a Medical Clinic or hospital operations.
  • Experience in project management preferred.
  • Must be proficient in Microsoft Office (word, excel, PowerPoint),
  • experience with SharePoint/Teams preferred.

This job is not eligible for remote work

 

Company Description1 Source incorporates the disciplines of environmental health & safety, worker’s compensation care and occupational medicine into a single resource to the benefit of our clients. 1 Source partners with companies to develop, implement, and manage all the foundational elements a company needs to properly manage and maintain their regulatory compliance and corporate injury management programs.

1Source has an experienced team with knowledge of Environmental Health & Safety, Project Management, and Case Managers. We provide a unique service and Customer satisfaction is our highest priority and we strive to provide our clients with exceptional services.Company Description1 Source incorporates the disciplines of environmental health & safety, worker’s compensation care and occupational medicine into a single resource to the benefit of our clients. 1 Source partners with companies to develop, implement, and manage all the foundational elements a company needs to properly manage and maintain their regulatory compliance and corporate injury management programs.\r
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1Source has an experienced team with knowledge of Environmental Health & Safety, Project Management, and Case Managers. We provide a unique service and Customer satisfaction is our highest priority and we strive to provide our clients with exceptional services.