Vice President of Services
3 weeks ago
VP of Services
Directs the activities and drives expansion of the Service Division of the organization. As V.P. of Services, you are responsible for the related elements of the Strategic Plan, building a service model to drive revenue growth nationwide, defining Services offerings, client and strategic vendor/partner relationship building as assigned, financial results of Services Division, and building organizational excellence within the Division. Additionally performs other management responsibilities as assigned.
Key Tasks and Responsibilities
Strategy / Business
- Participates in strategic planning process and ensures key plan elements of Services Division align with other Divisions in a team-based environment as well as with external strategic vendor partners.
- Leads expansion of all Services offerings and performance.
- Develops financial plan and business targets for Services Division, monitors results and takes corrective business action to meet and exceed objectives.
- Develop and update multi-year plans for leveraging appropriate systems and resource strategies
- Evaluate and implement delivery models that provide efficient and effective infrastructure and operations responsibilities.
- Identify and report on service quality & efficiency measures and initiate activities to pro-actively improve service quality and efficiency
- Lead capacity planning disciplines to ensure that Service Division develops and maintains capability and capacity to meet short, medium and long term business demand
- Informally and formally benchmark Services operations against industry standards in support of Company goals and objectives.
- Monitor operational statistics, reports trends, variances and issues, and takes appropriate action.
- Strengthens vendor relationships by chairing companies Technical Committee and through proactive participation on various vendor advisory councils, consortiums and local and national networking opportunities. Articulates scope of companies total solution expertise to vendors.
Communications
- Identify and communicate key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
- Lead cross-division collaboration to ensure coordination and integration of business needs and solutions.
Employees
- Promote service delivery best practices and knowledge sharing
- Strengthen “organizational health” of Professional Services Division through infusion of new talent, career development training and reinforcement of TEAMSOS's core competencies with existing staff to strengthen solution-driven team selling skill set.
- Responsible for staff/account management and prioritization and forecasting
- Challenge and inspire employees to achieve business results.
- Ensure employees adhere to legal and operational compliance requirements.
- Conduct (for directly managed employees) and ensure the completion of performance reviews for all Service Division employees.
- Provides coaching, direction and leadership support to employees in order to achieve division, company and customer results.
Vendors
- Oversee management and negotiation of contracts for data center services, operational tools, hardware and software agreements, etc.
- Conduct effective negotiations with major technology vendors and ensures contractual performance standards are met or exceeded.
Customers
- Work with customers to ensure that services and service levels are aligned to business needs.
- Builds loyalty with assigned customer base through ongoing account interaction.
- Assist sales force in new customer acquisition by showing depth and breadth of company’s skill sets and abilities to meet customer requirements.
Metrics
- Grow Cloud & Public Service Lines of business by 40% with in partnership with leadership team
- Meet Service Level Agreement (SLA) 97% of the time
- Maintain a 90% customer retention / renewal for all contracted customers
- Maintain a 95% customer satisfaction rating
- Maintain operating costs at 40%-60% of revenues (40% target)
- Maintain high employee retention and satisfaction
Culture
To perform the job successfully, an individual should demonstrate the following competencies:
- Business Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, and upholds organizational values.
- Communications - Expresses thoughts clearly in written form, articulates verbal thoughts understandably, demonstrates active listening skills, comprehends information heard, uses appropriate communication methods, and keeps others informed.
- Conflict Resolution - Maintains calm under pressure, encourages respectful dialogue, confronts difficult situations without bias, acts within realistic timeframe for resolution, and resolves conflicts through fair negotiation.
- Consistency - Follows through as promised, confirms people know each other's expectations, arrives to and completes meetings on time, meets with direct reports in-person regularly, and changes decisions rarely.
- Cost Consciousness - Saves money without lowering quality of service, performs within approved budget, conserves company and customer resources, develops profitable new revenue streams, and identifies new ways to lower costs.
- Teamwork - Contributes to a positive team effort, balances team and individual responsibilities, listens attentively and openly to others' views, gives and sincerely accepts feedback, helps the team stay focused on key objectives, resolves team conflict before it escalates, and places the team's success above own interests.
Intent and Function of Job Descriptions
Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.
All job descriptions are reviewed to ensure only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job, whereas peripheral activities that are only incidentally related to the job have been excluded. In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.
Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.
Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time employees can be terminated for any reason not prohibited
-
Vice President of Acquisitions
7 hours ago
Reno, United States Endeavor Agency Full timeEndeavor Agency (www.endeavorCRE.com) is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking for a Vice President of Acquisitions to join their Reno, NV team.The Vice...
-
Vice President of Acquisitions
5 days ago
Reno, United States Endeavor Agency Full timeEndeavor Agency (www.endeavorCRE.com) is a commercial real estate talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a privately held, growing real estate development and investment company seeking for a Vice President of Acquisitions to join their Reno, NV team.The Vice...
-
Vice President of Supply Chain
6 days ago
Reno, United States Jensen Precast Full timeWhat you’ll be DoingThe Vice President of Supply Chain is a vital member of our operations leadership team. In this role, you will take ownership of supply chain strategies and processes for our precast concrete manufacturing business. This role will collaborate with operations, engineering, and sales teams to identify strategies aimed at improving...
-
Vice President of Supply Chain
7 hours ago
Reno, United States Jensen Precast Full timeWhat you’ll be DoingThe Vice President of Supply Chain is a vital member of our operations leadership team. In this role, you will take ownership of supply chain strategies and processes for our precast concrete manufacturing business. This role will collaborate with operations, engineering, and sales teams to identify strategies aimed at improving...
-
Vice President of Supply Chain
7 days ago
Reno, United States Jensen Precast Full timeWhat you’ll be DoingThe Vice President of Supply Chain is a vital member of our operations leadership team. In this role, you will take ownership of supply chain strategies and processes for our precast concrete manufacturing business. This role will collaborate with operations, engineering, and sales teams to identify strategies aimed at improving...
-
Vice President, Corporate Controller
6 days ago
Reno, NV, United States EMPLOYERS Full timeLocation: Reno, NVJob_Code: 6125# of Openings: 1 Vice President, Corporate Controller | 100% Remote OpportunityGeneral Summary:EMPLOYERS is looking for a dynamic Corporate Controller to provide transformational leadership for our accounting team. This role will provide opportunities to make improvements and upgrades to our accounting processes, procedures,...
-
KPS3 Hires Brittani Schue as Account Manager
2 weeks ago
Reno, United States Nevada Business Services Inc Full timeKPS3 has hired Brittani Schue as account manager. October 26, 2023 (RENO, Nev.) – KPS3 , a full-service marketing and communications firm, has hired Brittani Schue as account manager. In her role, Schue will be responsible for the day-to-day management of client accounts, ensuring the successful execution of cross-functional campaigns and projects. Schue...
-
Market Coordinator
4 weeks ago
Reno, United States Glass Roots Construction, LLC Full timeJob DescriptionJob DescriptionPOSITION SUMMARYGlass Roots Construction (GRC) was founded in 2022 by a team of career telecom and construction professionals and is in need of a Market Coordinator to help us flourish. GRC looks to leverage the latest technologies and utilize the best-in-industry equipment, construction, and safety practices to build a...
-
Market Coordinator
2 weeks ago
Reno, United States Glass Roots Construction, LLC Full timeJob DescriptionJob DescriptionPOSITION SUMMARYGlass Roots Construction (GRC) was founded in 2022 by a team of career telecom and construction professionals and is in need of a Market Coordinator to help us flourish. GRC looks to leverage the latest technologies and utilize the best-in-industry equipment, construction, and safety practices to build a...
-
Manager, Outreach and Community Engagement
4 weeks ago
Reno, Nevada, United States University of Nevada, Reno Full timeManager, Outreach and Community EngagementJob DescriptionThe University of Nevada, Reno seeks candidates for the Manager, Outreach and Community Engagement. This position reports to the Vice President, Governmental Relations and Community Engagement.The Manager contributes to building an inclusive University community deeply connected to the communities we...
-
Reno - Marketing Assistant
2 weeks ago
Reno, United States The Whiting-Turner Contracting Company Full timeThe Whiting-Turner Contracting Company is an Equal Opportunity Employer, including the disabled and veterans. The marketing assistant is responsible for working with the operations groups, project managers through senior vice presidents, in their pursuits to get work. The marketing assistant participates in all stages of the pursuit, from...
-
Director of Development Services
6 days ago
Reno, United States City of Reno Full timeClassification Description Summary Under general administrative direction, plans, directs, manages, and oversees the activities and operations of the Development Services Department, including planning, building and safety, and engineering; coordinates assigned activities with other departments and outside agencies; and provides highly responsible and...
-
Director of Utility Services
6 days ago
Reno, United States City of Reno Full timeClassification Description Summary Under general administrative direction, plans, directs, manages, and oversees the activities and operations of the Utility Services Department, including planning, directing, and reviewing the activities of the department; provides professional and technical staff assistance; represents the City on water supply, sewer,...
-
food service worker
3 weeks ago
Reno, Nevada, United States Department Of Veterans Affairs Full timeSummary The incumbent of this position will serve as a Food Service Worker at the VA Sierra Nevada Health Care System in Reno, Nevada with the Nutrition & Food Service. Performing a full range of food preparation, serving, and cleaning work. Position requires knowledge of basic food and equipment handling techniques to include tray assembly, tray delivery...
-
Senior Equipment Service Writer
6 days ago
Reno, United States City of Reno Full timeClassification Description Summary Under general supervision, interfaces with customers to coordinate and schedule routine service and repair of light and medium duty vehicles, heavy equipment, specialized equipment and non-motorized equipment; resolves customer issues; interfaces with vendors to procure parts and outside services; prioritizes and assigns...
-
Talent Acquisition Manager
1 week ago
Reno, United States Jensen Precast Full timeJob DetailsJob Location Corporate - Reno, NV DescriptionPOSITION SUMMARY The Talent Acquisition Manager will report directly to the Vice President of Human Resources and will play a crucial role in attracting and retaining exceptional employees. In this position, you will be responsible for continuously seeking out top talent and working closely with hiring...
-
Entry Level
2 weeks ago
Reno, United States Expeditors International Full time**Entry Level - Logistics Specialist/Customer Service Agent** * 5150 S Virginia St, Reno, NV 89502, USA * Full-time **Company Description** You arent looking for a job, youre looking for a career, a future. It doesnt matter if you are a seasoned professional or freshly entering the workforce, if you desire an opportunity to learn and grow, then Expeditors...
-
Public Service Intern
7 days ago
Reno, United States City of Reno, NV Full timePublic Service Intern Print Subscribe Class Title Public Service Intern Class Code 9995 Salary $15.00 Hourly + Definition + Benefits Classification Description Summary Transcribe digital files, i.e. CD's, DVD's, video's to documents. Essential Functions The ideal candidate must have excellent computer skills. Typing must be accurate...
-
Customer Service Rep
1 week ago
Reno, United States United Nissan of Reno Full timeUnited Nissan Reno is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high volume dealership is busy and fast-paced. We want motivated Inbound/Outbound Business Development Representatives to start setting appointments immediately. ESSENTIAL DUTIES: Answer all incoming phone calls according to...
-
Customer Service Rep
2 days ago
Reno, United States United Nissan of Reno Full timeUnited Nissan Reno is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high volume dealership is busy and fast-paced. We want motivated Inbound/Outbound Business Development Representatives to start setting appointments immediately. ESSENTIAL DUTIES: Answer all incoming phone calls according to...