Lead, Case Management Services

4 weeks ago

Cleveland, United States Towards Employment Full time $48,000 - $50,000
Job DescriptionJob Description

About Towards Employment

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

TE offers competitive benefits including employer subsidized medical, prescription drug, vision and dental insurance; matching traditional and Roth 401k; company provided life and disability insurance. Voluntary benefits include: HSA and FSA savings accounts, accident, critical illness and hospital indemnity insurance and dependent life insurance. Additionally, employees receive paid vacation, 10 sick days, 13 paid holidays plus the days between Christmas eve and New Year’s eve off annually.

Job Summary

The Lead, Case Management Services is responsible for overseeing a team of case managers providing pre and post release case management to justice impacted individuals who are re-entering the work force, ensuring quality of service delivery. Coordinates with Senior Manager, DOL-CLEAR on plan development and monitoring progress of program participants; Coordinates with employment services team to ensure comprehensive and consistent services for individuals as they move through pathway programming. This includes preparing individuals to meet the entry requirements for Towards Employment’s Career Readiness Training (CRT) or industry partnership programming, with an emphasis on math remediation, stable housing, financial literacy, and digital skill building. Manages the transition from pre to post release, coordinating with partners both in the correctional facilities and community. Identifying and building strong relationships with community partners. This position requires regular travel to worksites, community buildings/locations, and other facilities including correctional.

Essential Job Functions

The performance of the duties outlined below must be carried out within the mission of Towards Employment; We Champion the potential of every person to succeed in a rewarding career, while working to create an equitable and inclusive workforce for tomorrow.

  • Develop and manage case managers; work with program staff to provide necessary supports to address barriers, build skills and support stable lives to prepare individuals for participation in the career pathway program, set up for success in further training and/or employment.
  • Incorporate established case management activities and procedures, taking into consideration any external and internal factors that might impact engagement.
  • Work with case managers on plan development with appropriate goals identified to address barriers and service needs prior to engagement in career readiness programming, assisting with resolving participant challenges as they arise. Work with case managers on development of Personal Career Maps identifying career and/or technical training goals during career readiness programming in preparation for job placement. Assist with conducting case file reviews ensuring all documentation is included and is completed as required.
  • Monitor programming to ensure that activity levels and service quality lead to goal attainment; when necessary, develop strategies and work with team members to implement program enhancements to meet shared goals and outcomes or gain efficiency.
  • Work with the Senior Manager on relationship management with funding sources to ensure clear communication and successful partnership.
  • Utilize company data and case management system (Commence) for monitoring workflow as well as required DOL data systems (GPMS).
  • Work with case managers to develop more structured partnerships with key community partner organizations for supportive service assistance in areas including (but not limited to) literacy, childcare, housing, treatment services, etc.
  • Performs other functionally related duties as assigned.

Minimum Requirements

  • 3 years’ experience successfully managing direct service staff working with justice impacted individuals or bachelor’s degree in social work or related field with 1 year of experience.
  • Proficient with computers including Microsoft Office Suite; Word, Excel, Power Point, Publisher, Outlook, and Internet.
  • Experience and knowledge with electronic case management tracking systems (databases).
  • Reliable transpiration: this position requires regular travel to worksites, community buildings/locations, and other facilities including correctional.
  • Excellent relationship building and strong customer service skills with varied stakeholders.
  • Team player with the ability to exercise good judgment in a rapidly changing – and sometimes stressful – environment.
  • Commitment to Towards Employment mission and values

Preferred Qualifications

  • Experience with project management, successfully meeting program related service goals.
  • Previous experience and passion for working with justice impacted individuals

Knowledge, Skills, and Abilities (KSAs)

  • Ability to write routine reports/ correspondence and the ability to speak effectively before groups of participants or employees of an organization
  • Ability to work with people from diverse cultural, socioeconomic, racial, and educational backgrounds.
  • Excellent written and verbal communication skills and attention to detail, strong organizational, time management and problem-solving skills.
  • Ability to work in a flexible, collaborative work environment.
  • Knowledge of evidence-based trauma informed care response models required for application in program, service delivery to participants, and support of staff.
Company DescriptionTowards Employment is a national leader in workforce development. We connect people to careers which change people’s lives, advances businesses, and strengthens community in Northeast Ohio. Founded in 1976, Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff. At Towards Employment we value critical thinking, intellectual curiosity, open communication, and collaboration. We embrace diverse perspectives, have a collective passion for the work we do and a curiosity to find new and better solutions. As a staff, we work towards achieving our organizational vision - an equitable workforce system where racial income gaps have been eliminated and everyone, especially those most affected by systemic racism, has access to family-sustaining wages and quality jobs.Company DescriptionTowards Employment is a national leader in workforce development. We connect people to careers which change people’s lives, advances businesses, and strengthens community in Northeast Ohio. Founded in 1976, Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff. At Towards Employment we value critical thinking, intellectual curiosity, open communication, and collaboration. We embrace diverse perspectives, have a collective passion for the work we do and a curiosity to find new and better solutions. As a staff, we work towards achieving our organizational vision - an equitable workforce system where racial income gaps have been eliminated and everyone, especially those most affected by systemic racism, has access to family-sustaining wages and quality jobs.

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