Lumber Yard Customer Service Associate

1 week ago

Holyoke, United States Lumber Dogs Full time
Job DescriptionJob Description

Job Overview:

At Lumber Dogs, we’re more than a typical discount lumber and building materials store. Our inventory extends beyond just lumber, to include hardware and a variety of building supplies which are tailored for contractors and DIY enthusiasts alike. As a customer service associate, you will play a crucial role in helping customers to find the right products for their projects, provide excellent service, and contribute to maintaining a positive and organized store environment. Position is for approximately 30 hours/week, including Saturday mornings.

Primary Responsibilities:

  • Greet customers and assist them in locating products based on their needs and specifications.
  • Provide knowledgeable advice on product features, usage, and benefits to help customers make informed decisions.
  • Process customers’ orders accurately and efficiently using our POS system.
  • Handle customer inquiries, issues, and complaints promptly and professionally.
  • Maintain a clean and organized environment, ensuring products are properly stocked and neatly displayed.
  • Assist in inventory management tasks such as receiving shipments, checking for damaged goods, and restocking shelves.
  • Collaborate with other team members to achieve sales goals and provide excellent service as a cohesive unit.
  • Performs all other duties as instructed by the supervisor.

Qualifications:

  • Previous customer service experience preferred.
  • Knowledge of lumber, building materials, or construction industry experience is a plus.
  • Strong problem-solving skills and the ability to handle situations positively and calmly.
  • Detail- orientated with good organizational skills to maintain accurate records and manage priorities.
  • Ability to work independently, as well as part of a team.
  • Flexibility to work select weekdays and Saturday mornings.

Physical Requirements:

Ability to lift and carry heavy items (up to 50lbs) and perform tasks that include bending, stooping, and standing for extended periods.

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