Physician Practice Representative
1 month ago
SUMMARY: This position is responsible for performing day-to-day clerical functions in the practice/medical office including check in, check out, charge entry, insurance verification and scheduling patient appointments.
DUTIES AND RESPONSIBILITIES:
- Greets and directs patients to examination rooms.
- Schedules patient appointments and makes reminder calls.
- Informs patients about delays and waiting times.
- Obtains patients’ addresses, contact details, insurance information, and medical histories.
- Updates and verifies patient information at every visit.
- Assists patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receives and processes cash and credit card payments for medical services rendered.
- Reviews patient accounts, identifies delinquent accounts, and collects overdue payments.
- Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.
- Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
- Ensures patient charts are prepared clinic and that all pertinent billing information has been captured.
- Communicates effectively with patients, co-workers, physicians and practice manager.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
- Other skills required:
- Experience working as a patient representative in a busy practice.
- Knowledge of medical terms and practices.
- Professional manner and appearance.
- Strong interpersonal and communication skills.
- Meticulous attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
ABOUT US: KIDZ Medical Services is a private, physician-owned multispecialty healthcare organization in South Florida committed to excellence in neonatal, pediatric, and women’s healthcare. Our team of more than 400 clinicians and team members care for patients and families across 15 medical practice locations and 15 hospital partner sites spanning from Miami-Dade to St. Lucie County. University-affiliated and headquartered in Coral Gables, KIDZ has been advancing the care of children and moms since 1988 through clinical, technological, and research innovation. We foster a respectful and supportive culture where team members are valued and inspired to transform lives. Learn more at KIDZmedical.com.
OUR MISSION: Every day, we proudly deliver transformative care to infants, children and moms through our highly skilled and compassionate clinicians and team members.
OUR VISION: To transform the lives of women, children, and families, so they can have a healthy and fulfilling future.
OUR VALUES:
Safety - Quality, Compliance, Reliability
Excellence – Innovation, Patient Experience, Clinical Outcomes
Respect – Diversity, Inclusion, Partnership
Value – Accessible, Cost-efficient, Beneficial
Integrity – Accountability, Honesty, Ethics
Collaboration – Teamwork, Trust, Communication
Empathy – Caring, Compassion, Dedication
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