Front Desk Associate
2 weeks ago
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions
- Keeps current on hotel accommodations, services and local attractions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Records resolutions to guest complaints in the notes on reservation
- Works with other departments as appropriate to arrange for services requested by the guest
- Stays current with developments in the hotel by reviewing and updating the communication log
- Prepares end of shift summaries and communications for management and other shifts
- Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
- Makes reservations in accordance with hotel’s yield management practices
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
- May be responsible for answering and fielding all calls to the hotel, both internal and external
- Identifies and records special billing instructions and notifies management
- Obtains appropriate approvals and signatures for guest transactions
- Follows hotel policy on cash banks
- Maintains confidentiality of guest information
- Creates 100% guest satisfaction by providing the CHOICE Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the CHOICE 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
-
Dental Receptionist
2 weeks ago
Maspeth, United States MASPETH DENTAL HL PC Full timeJob DescriptionJob DescriptionLooking for a full time or part time front desk receptionist for a busy general practice office. Person has to be energetic, team player, positive attitude, self-motivated and a well-spoken individual.Duties include but not limited to answering phones, checking in patients, manage schedule, confirming appointments, collect...
-
Dental Receptionist
1 week ago
Maspeth, United States MASPETH DENTAL HL PC Full timeJob DescriptionJob DescriptionLooking for a full time or part time front desk receptionist for a busy general practice office. Person has to be energetic, team player, positive attitude, self-motivated and a well-spoken individual.Duties include but not limited to answering phones, checking in patients, manage schedule, confirming appointments, collect...
