Guest Service Representative/ Night Audit
1 week ago
Youngtown, United States
Teshara Investments
Full time
Job DescriptionJob DescriptionBenefits/Perks - Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- 10pm-6am 3 days a week: Saturday, Sunday. Monday
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you
Responsibilities:
- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
-
Guest Service Representative/ Night Audit
1 week ago
Youngtown, United States Teshara Investments Full timeJob DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive Compensation10pm-6am 3 days a week: Saturday, Sunday. MondayJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the...