Patient & Inventory Specialist
4 weeks ago
Compensation
- $17/hour
- Part time: on-site at Roseville office Monday, Wednesday, and Friday from 9:00am-5:00pm (24 hours/week)
- Primarily responsible for facilitating resupply orders, loaners, returns, and fulfillment center order exports.
- Fulfills orders for in-store pick-up and shipment.
- Processes return orders for equipment and refurbishes returned PAP devices.
- Coordinates loaners and PAP repair procedures.
- Primarily responsible for inventory management.
- Replenishes inventory under supervision and keys inventory orders into system.
- Organizes incoming inventory and updates orders in system.
- Responsible for handling patient phone and email inquiries by providing answers or directing them to the appropriate resource as well as in-person walk-ins.
- Primarily responsible for maintaining a neat and orderly office, including vacuuming, sanitizing, waste disposal, and office supply replenishment.
- Thoroughly documents activities and patient correspondences.
- Maintains an understanding of current trends in services and equipment provided by Sleep Source.
- Performs all tasks in a professional manner and in accordance with government rules, regulations, and guidelines.
- Contacts ordering physicians (or staffs) via fax, phone, or email as necessary and in accordance with company procedures.
- Provides backup to other staff members as needed.
- Must have reliable transportation
- Demonstratable customer service experience, preferably in a medical office environment
- Strong communication and interpersonal skills
- Strong organizational skills
- Good computer literacy; experience with using customer relation management systems for inputting customer data is a plus
- Associate's degree or higher
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