Current jobs related to ComCare Representative - Vancouver - Clark Public Utilities

Job DescriptionJob Description

ComCare Representative-Seasonal
This full-time position reports to the Work Group Leader-ComCare and is located at the Electric Center, 1200 Fort Vancouver Way, Vancouver, WA 98668. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. and the season runs October through June.

WHAT YOU WOULD DO:

The representative acts as a utility ambassador to ensure the customers receive exceptional and efficient service. They assess customer needs for assistance and document all activity on the customer’s account record. Primary functions include, but are not limited to, intake and assessment with customers that apply for energy assistance programs.

Assesses households for low income assistance program eligibility by meeting with customers face to face and by phone. Accurately utilize the ComCare Tracker, SAWS, LIHEAP tools and other systems as assigned to complete eligibility criteria and apply assistance programs. Maintain current program information and seek guidance from ComCare Work Group Leader or Manager when needing assistance to appropriately apply program guidelines or policies. Demonstrate advocacy in a respectful and professional manner. Appropriately refers customers to resources for utility assistance, housing, food, financial, medical and other basic living needs.
Serves customers in a friendly courteous manner and treats them with respect and dignity.

QUALIFICATIONS:

High School diploma or general education degree (GED). Minimum three years’ general customer service experience. Ability to type 35 wpm with minimal errors. Experience with computers, faxing, coping, scanning equipment. Experience with computers and using Microsoft Office products with an emphasis on Word and Excel programs. Preference for work experience in social services programs or other non-profit organizations.

BENEFITS:

Employees and dependents are eligible for medical, dental, vision, basic life insurance and disability insurance. Employees are enrolled in Washington State PERS and may enroll in deferred compensation plans. Employees will also receive eight hours of vacation leave and sick leave every month and twelve paid holidays throughout the calendar year.

SALARY:

Clark Public Utilities’ salary ranges are market based and established annually. With full competency in the role and satisfactory performance the target is midpoint within the established range.

ComCare Representative-Seasonal: Min $49,648 Mid $59,843 Max $70,037

HOW TO APPLY:

Please send your resume with a cover letter via email to jobs@clarkpud.com. Resumes may also be sent to Clark Public Utilities, Human Resources Department, P.O. BOX 8900, Vancouver, WA 98668.

Equal Opportunity Employer
At Clark Public Utilities, we are committed to being a place where a diverse mix of talented people want to come, to stay and do their best work.

Company DescriptionClark Public Utilities has maintained a commitment to delivering safe and reliable electric and water service at cost. As a nonprofit Public Utility District, affordable rates and exceptional customer service remain priorities with a focus on continuous improvement in all areas of operation. We provide electric service to more than 235,000 customers throughout Clark County, and water service to over 40,000 homes and businesses in unincorporated areas.Company DescriptionClark Public Utilities has maintained a commitment to delivering safe and reliable electric and water service at cost. As a nonprofit Public Utility District, affordable rates and exceptional customer service remain priorities with a focus on continuous improvement in all areas of operation. We provide electric service to more than 235,000 customers throughout Clark County, and water service to over 40,000 homes and businesses in unincorporated areas.

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