Desktop Support Technician

3 weeks ago

Atlanta, United States Generis Tek Inc. Full time
Job DescriptionJob Description

We have Contract role for Desktop Support Technician for our client at Atlanta, GA. Please let me know if you or any of your friends would be interested in this position.
 
Position Detail
Desktop Support Technician- Atlanta, GA
Location                           : Atlanta, GA, 30303 (Onsite)
Project Duration             :3+ weeks
 
 
Job Summary:
 
A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
 
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
 
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
 
Key Responsibilities:
1.     Technical Support:  Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.
2.     Hardware Maintenance:  Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.
3.     Software Support:  Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.
4.     Network Connectivity:  Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.
5.     Remote Assistance:  Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.
6.     Documentation:  Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.
7.     Security Compliance:  Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.
8.     Collaboration:  Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance.  Work across all internal and external areas of IT as one team
9.     Training:  Assist with training of new devices, software or new employees.
 
Qualifications:

  • Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A+ certification are required.
  • Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A+ certification, and three or more years of work experience.

 
KSA’s:

  • Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common productivity software (e.g., MS Office).
  • Excellent communication and interpersonal skills for interacting with end-users.
  • Problem-solving and critical-thinking abilities to diagnose and resolve technical issues.
  • Attention to detail and the ability to work independently or as part of a team.
  • Certifications such as CompTIA A+, CompTIA Network+, or MS Certified Desktop Support Technician (MCDST) can be advantageous.

 
 
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.

Company DescriptionAt Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.Company DescriptionAt Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.

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