Service Technician

4 weeks ago

Renton, United States Atosa USA, Inc. Full time
Job DescriptionJob Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description:

As a Field Service Technician at Atosa USA, you would be responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment in the field while also providing excellent customer service to the customers. In this position, you would perform tasks such as installing, inspecting and fixing Atosa products within a designated territory as well as communicating and reporting problems and solutions for their completed repairs.

WHAT'S IN IT FOR YOU

  • We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401(k) plan.
  • Receive company-provided cell phone, tools, equipment, and uniforms.
  • You will be assigned a company vehicle along with a gas card.
  • Enjoy a flexible work schedule and the opportunity for monthly bonuses.

Responsibilities

  • Familiarize yourself with Atosa's products, monitor new offerings and equipment design changes.
  • Inspect, test, diagnose, troubleshoot, and repair damaged equipment.
  • Safely operate company service vehicle to travel to various customer locations as scheduled for service repairs.
  • Manage customer appointments, providing ETAs and updates to dispatch representatives.
  • Maintain inventory of all tools, equipment, HVAC resources, and other such assets assigned by the company.
  • Effectively and professionally communicate through phone and email, fostering strong relationships with customers, colleagues, sales representatives, fellow technicians, and others as needed.
  • Ensure timely submission of all essential paperwork for completed service repairs, invoices, payments, and requested documentation via approved systems.

Qualifications:

  • Self-motivated, capable of both independent and collaborative work.
  • Exceptional customer service, interpersonal, and simplified technical communication skills.
  • Ability to comprehend and interpret diagrams and specifications related to HVAC service and installation.
  • Technical proficiency in HVAC service and installation.
  • Proficiency in computers, operating systems, and applications.
  • Familiarity with necessary tools of the trade, adhering to safety protocols.
  • Physical capabilities: Ability to lift up to 75 pounds, remain stationary for extended periods, and exhibit multi-limb coordination and manual dexterity.

Required Qualification:

  • Environmental Protection Agency (EPA) License/Certification
  • Valid Driver’s License.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company DescriptionAtosa is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, warming/holding equipment, equipment stands, work tables, mixers, grinders, slicers, and much more. At Atosa, we are constantly working on expanding our lines to meet the growing demands of the food service industry, so new products are currently under development and will be available in the near future. Atosa has made substantial investments in state-of-the-art equipment, introduced international advanced technologies, and prior to shipping, all Atosa products must pass an intense series of tests to ensure that every Atosa product exceeds the highest quality standards. Every stage of the manufacturing process, including engineering, design, and fabrication, is done in-house by our qualified and experienced personnel.

In addition to the food service industry, Atosa markets worldwide to businesses whose cooling requirements are very demanding, such as: schools, hotels, restaurants, markets and other commercial institutions. To meet our customers' immediate needs, we maintain a large variety of inventory in our corporate warehouses located in California, Colorado, Texas, Ohio, Florida, Georgia, Illinois, New Jersey and Washington. We keep in mind the people that have to use our product on a day-to-day basis in order to create products that have real value and can help make their operation run smoother, more efficient, and effective. It is our constant goal to give our customers exactly what they need in their professional kitchen. Our world class manufacturing facilities, highly skilled employees, combined with innovative manufacturing procedures insure that our customers always receive top quality products at economical prices. We have built our reputation on service, quality and price

For additional company information, please visit our website at www.atosausa.comCompany DescriptionAtosa is a major manufacturer of commercial kitchen equipment, including refrigeration, cooking equipment, warming/holding equipment, equipment stands, work tables, mixers, grinders, slicers, and much more. At Atosa, we are constantly working on expanding our lines to meet the growing demands of the food service industry, so new products are currently under development and will be available in the near future. Atosa has made substantial investments in state-of-the-art equipment, introduced international advanced technologies, and prior to shipping, all Atosa products must pass an intense series of tests to ensure that every Atosa product exceeds the highest quality standards. Every stage of the manufacturing process, including engineering, design, and fabrication, is done in-house by our qualified and experienced personnel. \r
\r
In addition to the food service industry, Atosa markets worldwide to businesses whose cooling requirements are very demanding, such as: schools, hotels, restaurants, markets and other commercial institutions. To meet our customers' immediate needs, we maintain a large variety of inventory in our corporate warehouses located in California, Colorado, Texas, Ohio, Florida, Georgia, Illinois, New Jersey and Washington. We keep in mind the people that have to use our product on a day-to-day basis in order to create products that have real value and can help make their operation run smoother, more efficient, and effective. It is our constant goal to give our customers exactly what they need in their professional kitchen. Our world class manufacturing facilities, highly skilled employees, combined with innovative manufacturing procedures insure that our customers always receive top quality products at economical prices. We have built our reputation on service, quality and price\r
\r
For additional company information, please visit our website at www.atosausa.com

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