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Field Service Technician

1 month ago

Chandler, United States Renaissance Personnel Group Full time
Job DescriptionJob Description

We are seeking a highly skilled Field Service Technician with specialized experience in uninterruptible power supplies (UPS), backup power systems, and power distribution equipment. The ideal candidate will demonstrate a strong technical background in electricity and electronics, coupled with a commitment to exceptional customer service. This role involves performing technical maintenance and repairs on critical power systems while ensuring top-notch customer satisfaction.

Key Responsibilities:

  • Operate under the guidance of the Service Operations Manager and other company officers.
  • Conduct maintenance and repairs on single and three-phase UPS systems, as well as power quality and distribution equipment.
  • Offer expert technical support and guidance to customers regarding operational and maintenance issues.
  • Deliver outstanding customer service and maintain effective communication with clients during technical interventions.
  • Schedule and manage maintenance activities to maximize efficiency and benefit both the customer and the company.
  • Prepare and submit detailed service reports and documentation.
  • Maintain clear communication with colleagues and supervisors about all service activities.

Qualifications:

  • Minimum of 2 years of experience in working with UPS systems, battery technologies, emergency power systems, or related electrical/electronic fields.
  • Preferred hands-on experience with one or more leading UPS brands, either through factory or field training, along with relevant field technician experience.
  • Proficiency in reading and interpreting technical instructions, safety manuals, service manuals, electrical and electronic schematics, and company procedures.
  • Solid understanding of single-phase and three-phase systems, as well as AC/DC circuit theory. Skilled in using various test equipment.
  • Availability for an on-call rotation schedule: 2 weeks on-call, followed by 4 weeks off, including potential night and weekend shifts. Must be prepared to provide 24/7 emergency support as required.
  • Willingness to travel, including out-of-state trips once per month (up to 3 nights) and local travel within Arizona as needed.
  • An associate degree in electricity, electronics, or a related field is preferred; relevant experience may substitute for educational requirements.
  • Clean driving record and ability to pass a criminal background check.
  • Strong verbal and written communication skills, with the ability to handle customer interactions with professionalism and tact.
  • Competency in documentation, timely reporting, and computer literacy.

Compensation & Benefits:

  • Base Salary: $80K+ DOE
  • Stable work schedule, that promotes work/life balance
  • Paid holidays and paid time off
  • Comprehensive benefits package including medical, dental, vision, and 401k plan
  • Company vehicle provided



#ZR

Company DescriptionRenaissance connects skilled employees with businesses in the Greater Phoenix Metropolitan Area. Recruiting for administrative, professional, and executive management roles for both temporary placement and direct hire.

Founded in 1994, Renaissance is woman owned (WBE and WOSB certified) and experienced in a broad range of professional disciplines. With highly tenured recruiters and two generations of family owners working in the business, our success in placing people who stay and contribute to your business success is no surprise.

Renaissance is recognized for its 94 percent placement retention rate. That, along with over 100 Five-Star Google Reviews, best tell the story of what Renaissance can do for you.

As a locally owned boutique professional services firm, we are unlike any other professional search firm or temp agency. We understand the intricacies of Metropolitan Phoenix, its’ labor market and geography and have grown as the region has grown. We help both entrepreneurial and enterprise businesses achieve their goals by employing the people uniquely suited to their needs.Company DescriptionRenaissance connects skilled employees with businesses in the Greater Phoenix Metropolitan Area. Recruiting for administrative, professional, and executive management roles for both temporary placement and direct hire.\r
\r
Founded in 1994, Renaissance is woman owned (WBE and WOSB certified) and experienced in a broad range of professional disciplines. With highly tenured recruiters and two generations of family owners working in the business, our success in placing people who stay and contribute to your business success is no surprise.\r
\r
Renaissance is recognized for its 94 percent placement retention rate. That, along with over 100 Five-Star Google Reviews, best tell the story of what Renaissance can do for you.\r
\r
As a locally owned boutique professional services firm, we are unlike any other professional search firm or temp agency. We understand the intricacies of Metropolitan Phoenix, its’ labor market and geography and have grown as the region has grown. We help both entrepreneurial and enterprise businesses achieve their goals by employing the people uniquely suited to their needs.