Manager

3 weeks ago

Richmond, United States COASTAL FERRY LLC Full time
Job DescriptionJob DescriptionJob Description
Trip Operations:
● Review trip manifests for accuracy and efficiency.
● Handle patient, caregiver, and facility concerns or inquiries promptly.
● Review pre-assigned trips for the following day and make necessary adjustments.
Communication:
● Answer staff questions and provide necessary support throughout the day.
● Call drivers intermittently throughout the day for updates and coordination.
Communication with Supervisor:
● Daily phone call/video chat to set goals and review sales.
● Attend and present at leadership meetings.
Scheduling and Time-Off Requests:
● Manage the weekly schedule, ensuring optimal coverage.
● Process and handle time-off requests efficiently.
● Monitor driver attendance and address any attendance-related issues.
Administrative Support:
● Review and respond to voicemails in a timely manner.
● Aid in new developments for the company, contributing to organizational growth.
● Conduct interviews and check driver employment eligibility for recruitment
purposes.
● Store and organize PCS forms and daily checklists systematically.
Disciplinary Actions:
● Conduct all disciplinary actions, including warnings, write-ups, and terminations, in
accordance with company policies and procedures.
Training Oversight:
● Conduct oversight of training to ensure they meet company standards and
compliance requirements.
Driver Duties:
Flexible Field Assistance:
● Serve as a driver when needed, including covering for absent drivers, providing
extra assistance, or addressing staffing shortages.
Safe Driving Practices:
● Drive safely in various weather conditions.
● Navigate a variety of routes throughout the city while adhering to a time schedule.
Patient Care and Transport:
● Load and unload patients via wheelchair and stretcher.

● Communicate compassionately and professionally with patients, ensuring their
comfort and understanding throughout the transportation process.
● Interact courteously with facility staff, including receptionists, nurses, and other
personnel.
● Coordinate efficiently with facility staff to ensure seamless patient handovers
Vehicle Maintenance and Supplies:
● Report any vehicle or equipment issues promptly and ensure compliance with safety
standards.
● Maintain the van and equipment, ensuring they are clean, sanitized, and in good
working condition before, during, and after every use.
● Monitor and restock necessary supplies in the vehicle, ensuring it is well-prepared
for each trip.
Technology Proficiency:
● Operate basic cell phone and iPad application functions.
● Utilize an iPad with routing software for efficient navigation and scheduling.
Internal Communication:
● Collaborate with the administrative team to address logistical challenges promptly
and maintain open lines of communication.
● Report any issues or concerns promptly to the designated supervisor, contributing
to a resolution-oriented environment.

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