Payment & Investigation Specialist

4 weeks ago

Marlton, United States Pala Interactive Full time
Job DescriptionJob DescriptionSalary:

We are the interactive arm of Boyd Gaming, a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. We offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone). Throughout the US and Canada we offer online sports betting and casino gaming.

Our strength is our relentless focus on high quality, high functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

We are hiring an iGaming Payment & Investigation Specialist. The position involves processing payouts and investigating/circumventing fraud for several online casinos throughout America and Canada.

The position is based out of Marlton, NJ. You should have the ability to work from this office. We will not be able to assist in relocation however candidates not currently in the area may still be considered.

Job Duties:

  • Responsible for withdrawal processing and document review
  • Investigate and respond to escalated payments/fraud related customer contacts
  • Analyze player activity to prevent, identify, and report potential fraud
  • Review and investigate daily AML and Fraud Alerts
  • Assist customer service with payments related inquiries
  • Assist with chargeback disputes and represtments

Qualifications:

  • Ability to work from Marlton, NJ office
  • Ability to work evening, weekend and holiday shifts
  • Very comfortable with Microsoft Office and search engines
  • Experience in casinos or sports betting is preferred
  • Experience in iGaming is preferred
  • Strong customer service skills
  • Knowledge of electronic payments
  • Interest in online gaming and sports betting is a bonus

Job Type: Full-time

Pay | Salary: $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Physical setting:

  • Office

Schedule:

  • 8 hour shift
  • Night Shift
  • Weekends as needed

Ability to commute/relocate:

  • Marlton, NJ 08053: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Risk management: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)

Ability to Relocate:

  • Marlton, NJ 08053: Relocate before starting work (Required)

Work Location: In person

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