Maintenance Manager

GENERAL SUMMARY:

The Maintenance Manager is responsible for the oversight and coordination of various engineering, maintenance and repair tasks involving vehicles, equipment, buildings, and utility systems. They provide the supervision necessary to ensure that services are provided in an efficient, cost effective and expedient manner. They oversee Technicians 1-3 and Groundskeepers and are responsible for training, leading, and evaluating them. They are also responsible for assisting in the repair and maintenance of all community equipment and the interior and exterior of the community property.

Essential Job Duties

Leadership

• Ensure that all team members understand the vision for the department and address and questions and concerns.
• Drive the vision for the department.

Budget Management

• Meet all budget targets.
• Identify potential cost savings and implement as directed by the Director of Plant Operations.

Resident Satisfaction

• Ensure resident satisfaction levels are achieved through quality and hospitality service initiatives and systems. Generate responses to resident inquiries with a sense of urgency and follow through and communicate to a higher authority if the task requires further assistance; incorporate new information, monitor, divide, and assign work order system.
• Generate responses to resident inquiries with a sense of urgency and follow through.

Day-to-day Operations Management

• Manage work orders in a manner that incorporates all considerations and prioritize accordingly. Incorporate new information as it arises.
• Manage and maintain physical and disposable resources including equipment and operation maintenance.
• Directly oversee production activities including contracted services, to ensure timeliness, quality, and cost effectiveness in all work.
• Coordinate daily staffing in order to complete all work assignments and replace any absences or reassign team members to ensure there is proper coverage to cover the workload.
• Ensure that preventive maintenance programs are developed and implemented and monitor results, for the entire community, related equipment and systems, and other department equipment.
• Maintain the emergency power generating equipment along with all the life safety requirements.
• Through the direction of the Director of Plant Operations, ensure operating, inventory, and labor budget parameters are achieved.
• Manage and maintain physical and disposable resources, reporting any functional issues to the Director of Plant Operations.
• Conduct daily walk-throughs of the community, with direct reports.

Project/Program Management

• Implement, as directed, production and quality control standards; provide follow-up progress reports as required.
• Assist the Director of Plant Operations in implementing and monitoring preventative maintenance programs.
• Assist the VP of Plant Operations with exploring contracted services by collecting bids and selecting and monitoring vendors.
• Direct and monitor vendor services; oversee day-to-day activities, provide status updates on assigned projects/ tasks to community parties and leadership as necessary.
• Assist the Director of Plant Operations in implementing and monitoring preventative maintenance programs for all facilities, related equipment and systems, and other department equipment.
• As assigned, provide lateral service to support resident homes, the health center, and interior/ exterior renovation projects.

Vendor Management

• Direct and monitor vendor services (via assignment to Techs); provide status on assigned tasks as necessary.

Compliance/Safety

• Support the development of and implement a Safety Program based on best practices and the specific needs and constraints of Sinai Residences.
• Ensure that team members are taught the proper use of all department equipment, chemical and PPE, and facility policies and procedures in assigned areas of responsibility.
• Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures.
• Ensure safety standards and regulatory compliance are met in all work tasks and equipment maintenance.
• Meet federal, state, and local regulatory requirements develop, implement, and maintain emergency preparedness, life safety, fire and safety, and other required procedures; ensure procedures are communicated and residents and team members receive training on procedures, oversee periodic drills and implement corrective action as required, maintain implementation and monitoring records as required.

People Management

• Select, train, manage, and, evaluate direct reports. Provide coaching and any corrective action needed per Sinai policies and procedures.
• Ensure proper job training and support are given to all new direct reports.
• Actively drive and address all hiring needs, in conjunction with the Director of Plant Operations and in partnership with HR.
• Coordinate daily staffing in order to complete all work assignments and replacing any absences or reassign team members to ensure there is proper coverage to cover the workload.
• Responsible for hiring, performance management, and corrective action for Plant Operations.
• Co-own the hiring process with HR, ensuring quick responses to all requests for interviews and ensuring all managers take ownership of all candidate interviews.
• Complete New Hire and Annual Performance Reviews in a comprehensive and timely manner.
• Instruct team members on the proper use of all department equipment, chemicals, and facility policies and procedures in assigned areas of responsibility.
• Implement, with the Director and VP of Plant Operations, training modules for cross-training Tech 1-3, HVAC and plumbing.
• Actively drive a culture based on Sinai’s Hospitality Commitments.
• Provide ongoing feedback to employees so that they are set up for success.

OTHER DUTIES:

• During emergencies or natural disasters will be required to be on duty for the duration of the disaster.
• Participate in on-call requirements.
• Other duties as assigned.

WELLNESS FOCUS:

The Sinai Residences employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual, and Vocational. Through these efforts, we can ensure and exceed residents’ wellness needs relating to their mind, body, and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

• Bachelor’s degree in related field or equivalent combination of technical education and experience.
• 7+ years applicable technical experience.
• 5 years managing a team of people.
• Certification, license, or equivalent as required under state and/ or local regulation to operate or repair certain equipment.
• A state-issued driver’s license with a driving record clear of infractions as defined by current insurance mandates.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Experience leading a team for a minimum of 5 years is mandatory.
• Knowledge of trades related to building maintenance and repair preferred.
• Knowledge of a variety of building maintenance procedures and techniques
• Knowledge of operations of equipment and other hand or power tools required.
• Some knowledge of furniture refinishing preferred.
• Knowledge of occupational hazards and safety precautions.

ENVIRONMENTAL AND PHYSICAL ACTIVITY REQUIREMENTS: The physical responsibilities of this position constantly require effective climbing, bending, crouching, twisting, smelling, reaching, standing, walking, pushing, pulling, lifting, carrying, grasping, feeling, talking, hearing, and repetitive motions. This position often involves medium work, exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Must be able to have visual acuity to determine the accuracy, neatness, and thoroughness of work assigned or make general observations of the community; close visual acuity, such as reading a computer screen, reading printed material, inspecting small defects, and using measurement devices; perform activities with visual acuity within arm’s reach such as operating machines. The functions of this position are conducted in a temperature-controlled environment and not substantially exposed to adverse environmental conditions and may be routinely exposed to noise, vibration, working hazards such as mechanical equipment, exposure to heat, exposure to chemicals, work in close quarters, narrow aisles, or passageways, communicable diseases, bloodborne pathogens, cleaning chemicals, dust, odors and a variety of pets.