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General Manager

3 months ago

Tampa, United States Scenthound South Tampa, FL Full time
Job DescriptionJob Description**Join the excitement behind the launch of a NEW dog grooming and wellness care franchise coming to South Tampa**

Perks and Benefits:
  • Competitive salary PLUS tips AND performance bonuses
  • Direct career growth path to Area/Regional Management position (more locations coming soon throughout Tampa Bay)
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership
Who we are:
Scenthound's mission is to provide routine hygiene & wellness care, so dogs live a longer, happier life We are not just groomers or a doggy spa, but an essential trusted provider of hygiene and wellness care. We are changing the space in dog wellness by making routine hygiene and preventative care accessible for all dogs, so you can love a clean, healthy dog.

About the Position:
Are you looking for an opportunity to make a difference in the lives of dogs and dog owners through preventative routine care and wellness? The store (Scenter) manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service to dogs and dog parents.

Job location: 3830 W. Neptune, Tampa 33629

This position requires:
  • Management experience
  • Exceptional communication skills
  • Customer service experience (pet, retail, or restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Scheduling/Time Management experience
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio (employee scheduling), Average Ticket Price, Rebook Ratio, etc.

Tasks:
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Manage customer expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times

Skills and Abilities:
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Time-management/Scheduling ability to efficiently and effectively manage employees' schedules and customer appointments
  • Problem-solving